CCaaS Podcasts on AVANT Technology Insights with Ken Presti CCaaS and Tools Greg Franzen: Ryan McCormick: WFO & Speech Integrating Tools for UC & CC Analytics within CCaaS UCaaS and CCaaS both represent a chance Workforce optimization and speech analytics to leverage software tools toward higher factor heavily into the future of CCaaS. In this effectiveness and customer satisfaction. episode, Ken Presti speaks with Ryan McCormick In this episode, Ken Presti tackles this topic of Five9 about how all this impacts plans made with Greg Franzen of Vonage, who examines by today’s enterprise decision makers. this opportunity and its impacts on the sales process. CCaaS and Customer Experience Geoff Chretien: Leveraging Data for Andy Dignan: Building Awesome Enhanced Customer Experience Customer Service Through CCaaS Customer experience has emerged as a key CCaaS is increasingly augmented by AI as a component of the sales offer. In this episode, means of building world class customer service. Geoff Chretien of Genesys tells Ken Presti about In this episode, Ken Presti talks to Andy Dignan, the critical role of enhanced communication Senior Vice President of Global Partners & leveraging artificial intelligence and a host of Services at Five9 about what all this can other capabilities. mean to YOUR business. CCaaS Security Mark Marquez: Delivering Airtight Security over Hosted Voice Hosted voice has gathered huge momentum -- especially amidst the global pandemic. But what about the security aspect of this technology? AVANT’s Ken Presti speaks with Mark Marquez of Momentum Telecom to assess the risks and the remedies. Copyright © 2021 AVANT Communications, Inc. AVANT | CCaaS 6-12 Report | 24