CCaaS Podcasts on AVANT Technology Insights with Ken Presti CCaaS Drivers Valerie Espie Bourseau: Tim Montgomery: CCaaS & its Impact CCaaS from Both Sides of the Sale on Your Customers In this episode, Ken Presti interviews Valerie Espie CCaaS has emerged as a key technology in Bourseau, of 8x8, discussing the benefits this strengthening customer relationships. In this technology can bring to customer relationships, episode, Ken Presti talks to Tim Montgomery of how to leverage a multichannel and omnichannel Alamo Cloud Solutions, who gets us up-to-speed environment, how to align your staffing with call on both the technical and human implications. routing capabilities, and a whole lot more. CCaaS and Artificial Intelligence Amir Hameed: Rusty Jensen: The Future of AI Using Artificial Intelligence for CCaaS Artificial Intelligence has become a key Artificial Intelligence is not just a futuristic component to maintaining solid customer pipedream; it’s here now! Rusty Jensen of Nice satisfaction. In this episode, Ken Presti speaks inContact tells us how AI fits into hosted voice, with Amir Hameed of RingCentral about how this and how that combination translates to higher development impacts businesses and raises the customer satisfaction. bar for success. Sentiment analysis, analytics, and the future of AI are among the main topics. CCaaS and Work-from-Home Sid Castle: Work From Anywhere: The Next Horizon The rush to a work-from-home business model began just abvout a year ago. In this episode, Ken Presti talks with LogMeIn’s Sid Castle about what we’ve learned from the experience, new approaches to technology, and how the much-anticipated hybrid work model is likely to evolve. Copyright © 2021 AVANT Communications, Inc. AVANT | CCaaS 6-12 Report | 23