The CompTIA MSP Guidebook: Cultivating a Culture of Process E昀케ciency Interviewing 101 During an interview it’s important to assess the candidate’s technical skills, durable skills, experience, personality and attitude. There’s a lot riding on the interview for you as the employer. Choose your questions carefully. For all roles, consider these team-oriented questions: • Can you describe a time when you disagreed with a team member and how you handled it? • How do you ensure e昀昀ective communication within a team, especially during high- pressure situations? • What strategies do you use to manage stress and maintain productivity in a fast- paced IT environment? • How have you contributed to fostering a positive team culture in your previous roles? • Can you provide an example of when you mentored or helped a less experienced team member with a technical problem? For an entry-level help desk role, consider these technical questions: • Can you walk me through the process of setting up an email account on a client’s new device? • How would you troubleshoot a computer that’s running slow? • Can you explain what DHCP is and why it might be important for our work? • What steps would you take to troubleshoot a printer that is not printing? • How would you troubleshoot if a user cannot connect to the internet? For a mid-level help desk role, consider these technical questions: • Can you describe the process of setting up a secure VPN for remote users? • How would you handle a situation where multiple users report the same software bug? • Can you explain the steps to restore a client’s machine using a backup? • What steps would you take to troubleshoot a server that is running slow? • How do you go about diagnosing and 昀椀xing an issue where emails are not being sent or received in Outlook? For a network engineer role, consider these technical questions: • Can you explain the process of setting up a 昀椀rewall for network security? • How would you go about troubleshooting a low-bandwidth issue in a company-wide network? • Can you describe a situation where you had to implement a complex routing protocol and how you ensured it was successful? • What experience do you have with cloud-based network management? • Can you explain how you would set up secure remote access for a large team? 20