Proactively communicating with customers is certainly not Future proactive engagement cannot simply be blanket a new thought. Rethinking proactive engagement, and communications to your entire customer base. This has how this has the potential to decrease reactive customer already proven somewhat ineffective, and in many cases, service and appeal to changing customer demands, is a unappreciated by customers. notion increasingly on the rise. In its Strategic Roadmap for Customer Service and Digital channel preferences are driving Support, Gartner recently found that moving to proactive opportunities for proactive outreach engagement will be the number one priority of customer service leaders as they rethink the business model around Proactive engagement has a major role to play in customer assistant modes. With this being the case, providing optimal experiences for today’s digital organizations need to consider having a dynamic, highly consumers and their increasingly high expectations. With personalized approach when building a strategy around consumer preferences towards digital channels on the rise, this kind of outreach. Without taking an intelligent, unique the thought of proactively engaging on their channel of approach to this kind of outreach, it will be difficult to choice seems obvious. However, this needs to be done with move the needle on decreasing any kind of inbound or greater intention, leveraging emerging toolsets that will reactive inquiries. make this kind of outreach highly appealing to consumers. Contact Center Predictions for 2023 and Beyond 11