The security implications and advantages CPaaS services have made it easy for businesses Meeting in the metaverse may also provide heightened today to allow customers and delivery drivers to easily security or an additional sense of privacy for both agents communicate without ever sharing personal contact and customers. information. The two parties can engage with the confidence and comfort of knowing their personal Avatars and virtual meetup spaces are essentially helping information is protected. Imagine just how much further to mask one’s identity and create a safe space to interact you can take this in a virtual setting. Personal or private with a stranger. Not only does this neutral setting help details beyond just standard contact information can eliminate some of the intimidation or uncomfortable be maintained in a virtual setting by masking certain nature in meeting with a stranger, but many customers will variables, attributes, or data between the agent and feel safer by meeting in such a way. Being able to provide customer through the security of the platform. this level of interaction, while also guaranteeing your Overall, as accessibility to the metaverse increases and agents’ and customers’ privacy will remain intact, is truly grows in popularity, this will change the way in which an ideal situation for your customers and the business. your organization interacts with your customers and creates extremely personalized, highly secure, immersive experiences. Contact Center Predictions for 2023 and Beyond 27