The notion that these experiences will have a heightened A metaverse meetup changes the game and liberates level of personalization is almost the tip of the iceberg. It’s agents from how they or their physical surroundings the level of immersion that can be created and adjusted have to look to have a “face-to-face” meetup with that will change the future of buying across myriad your customers. Agents will be able to engage with products and services. that customer in a virtual setting, with an avatar of their choosing. Suddenly the burden of home offices, distractions, or having that camera-ready look fades away. Agents interacting in the metaverse Moving the interaction to virtual reality creates an optimal “A metaverse meetup changes situation for your agents working anywhere in the world the game and liberates agents who may not always be camera-ready. This is, of course, from how they or their physical a reality we’re faced with today in that not every home surroundings have to look to environment may be one in which you’d be pleased to have representing the face of your company. In many have a “face-to-face” meetup cases, contact centers have shied away from the use of with your customers.” video as a channel for precisely this reason. Contact Center Predictions for 2023 and Beyond 26