Hammer Performance Overview Ensures end-to-end performance of contact centre ecosystems through automated testing frameworks Hammer QA Solution Features Use Cases Key Benefits • Scalability • Contact centre migrations • Reduce required resources • Capacity • Merger & Acquisition • Accelerate time to value • Integrations • Compliance requirements • Recognise solution ROI earlier • Heavy customer traffic events • Avoid compliance fines • Agent applications • Increase CX functionality • Failover mechanisms • Improve overall reliability • Redundancy configurations • Ensure operational resilience • IVR performance • Improve customer experience