Genesys Cloud CX platform is engineered to AppConnect marketplace deliver 100% availability Common call control and with pre-integrated free interface as Dialpad NPS of 90 for pro services trials (30-45 day) of All deployments use at UCaaS and NPS of 88 for Day 2 CCAAS tools like WFM, least three Amazon support in 2022 QM, Dialers and advanced availability zones in an Industry leader with Native voice Intelligence analytics active-active-active robust omni-channel and A.I. to give agents real- unique features of the Five9 Workforce Differentiators architecture, and are load- workforce optimization time sentiment analysis, provider Automation (WFA) Commissions are paid on balanced across multiple solutions, including speech transcription, and solution can streamline a AppConnect revenue AZs analytics and AI compliance adherence variety of tasks such as emailing an invoice or Global availability in over If issues are detected, the Built on Google Cloud's saving notes to a case. 100 countries with trafc is spread across the Platform using industry leading MOS remaining healthy microservices architecture score of 4.3 Genesys Cloud CX instances