Does provider leverage a proprietary/native Platform platform or leverage a Native Native Native Native Native platform via third-party partnership? Workforce Optimization (WFO) includes Proprietary WFO; partner Proprietary WFO; partner Workforce Management Proprietary WFO; Partner with CSI, Envision, with Teleopti, Verint (WFM) - agent scheduling with Calabrio, Call Miner, Proprietary WFO; can Proprietary QM solution; Loxysoft, Observe.ai, Workforce Optimization (Monet), and others and forecasting - as well as NICE, Verint; can integrate integrate with any 3rd- Partner with Playvox PlayVox, Teleopti, Tethr, Offerings through AppFoundry; Quality Monitoring (QM) - with many 3rd-party party solution WFM Verint (Monet); can integration with 3rd-party recording analytics, solutions integrate with any 3rd- solutions customer surveys, party solution coaching tools. provider will sell WFO WFO Offered Standalone No No No No No standalone CCPA, GDPR, HIPAA, PCI, CCPA, CPNI, GDPR, FedRAMP, GDPR, HIPAA, Regulatory compliances CCPA, FedRAMP, GDPR, SOC 2, TCPA GDPR, HIPAA, PCI, SOC 2, Compliance HIPAA, PCI, SOC 2, SOX, HITRUST, ISO 27001, ISO the supplier meets HIPAA, PCI, SOC 2, TCPA TCPA SSAE-18, TCPA 27018, PCI, SOC 2, TCPA Full List Key customer wins Aac, Aviva, CVS, FedEx, Carmax, Empire Today, Motorola, T-Mobile, Notable Clients (references available upon Case Studies IBM, OpenTable, Peloton McKesson, Siemens LinkedIn, Valvoline WeWork request) Verticals in which supplier Automotive, Education, Finance, Healthcare, Energy/Utilities, Finance, Legal, Retail, Healthcare, Top Customer Verticals has historically had the Finance, Healthcare, Retail Finance, Professional Manufacturing Healthcare, Hospitality Financial Services most success Services, Retail On-Site Implementation / Does the supplier charge Yes (25+ seats) Yes Yes Yes Yes Training extra for these services? Implementation Description or link Available Upon Request Implementation Overview Available Upon Request Implementation Overview Available Upon Request Overview providing further detail does provider integrate with external Knowledge Base(s) or offer its own Integrated Integrated Integrated Knowledge Base for Knowledge Base Integrated Integrated customer to populate the Native Native Native CCaaS platform to reference in AI or Agent Assist situations?