Yes (preferred U.S. carriers are AT&T, Lumen, & Verizon) Yes (Xconnect - 50 seats Additional NRC: Yes min.) Can customer leverage Yes Yes third-party SIP trunk Additional MRC: Yes Additional NRC: Yes (12 carrier for phone Additional NRC: No Additional NRC: No add-on hours for pro. lines/numbers? Redundancy Strategy: services) BYOC (Bring Your Own Would require multiple Additional MRC: Yes, once Additional MRC: Yes If so, is there an additional n/a Carrier) SIP trunks between Five9 BYOC minutes allotment Additional MRC: pending NRC or MRC cost? and customer. is exceeded. Redundancy Strategy: Recommend leveraging Redundancy Strategy: If applicable, note All calls will have SIP Redundancy Strategy: diverse carriers to ensure Recommend SIP trunks to recommended BYOC trunked to and from the pending redundancy. both U.S. East and West redundancy strategy. Five9 platform to be for geographic processed. SIP trunks can redundancy. be over the Internet, Five9's MPLS, or customer's MPLS. Inbound Voice, Outbound Inbound Voice, Outbound Inbound Voice, Outbound Inbound Voice, Outbound Dialer (via Salesforce Inbound Voice, Outbound Voice Options available voice channels Dialer, Queue Call Back Dialer, Queue Call Back Dialer, Queue Call Back integration), Queue Call Dialer, Queue Call Back Back Agentless, Manual (TCPA Agentless, Manual (TCPA Agentless, Manual (TCPA Agentless, Manual (TCPA Voice: Outbound Dialer Types of outbound dialers Compliant), Power, Compliant) (third-party), Compliant), Power, Manual (TCPA Compliant), Compliant), Power, Options offered by vendor Predictive, Preview, Power, Predictive, Predictive, Preview, Power, Progressive Predictive, Preview, Progressive Preview, Progressive Progressive Progressive (third-party) Chat (Agent), Co-browse, Email, Fax, Work Item Chat (Agent), Email, MMS Chat (Agent), Co-browse, Chat (Agent), Co-browse, Routing (Generic Object), Chat (Agent), Co-browse, (Inbound), MMS Email, SMS (Inbound), SMS non-voice options for Email, SMS (Inbound), SMS MMS (Inbound), MMS Email, SMS (Inbound), SMS (Outbound), SMS Digital Channels (Outbound), Social Media communication offered (Outbound), Social Media, (Outbound), SMS (Outbound), Social Media, (Inbound), SMS (roadmap), Video (third- Video (Inbound), SMS Video (Outbound), Social Media, party) (Outbound), Social Media, Video Video (third-party) Apple Business Chat, Apple Business Chat, Facebook, Instagram, Facebook, Instagram, Apple Business Chat, Social media and related Facebook, LINE LinkedIn, Slack, X (Twitter), LinkedIn (roadmap), Slack, Facebook, Instagram, Social Channels applications that vendor Messaging, Instagram, X WeChat, WhatsApp X (Twitter), WeChat Facebook, WhatsApp LinkedIn, Slack, X (Twitter), can intelligently queue (Twitter), WhatsApp (roadmap), WhatsApp WeChat, WhatsApp Full List Full List Does contact center solution include customer Native CRM Included No No Yes No Yes relationship management capabilities natively?