Is solution provider participating in Microsoft Microsoft Teams Certied Teams Connected contact Yes Yes Yes No Yes center certication program? Pre-built: Kustomer, Pre-built: eGain, Microsoft Dynamics, Freshdesk, HubSpot, Pre-built: Bullhorn, Pre-built: HubSpot, Microsoft Teams, Kustomer, Microsoft Microsoft Dynamics, Pre-built: EPIC, HubSpot, Kustomer, Microsoft NetSuite, Oracle, Dynamics, Microsoft NetSuite, Oracle, Kustomer, Microsoft Dynamics, Microsoft Salesforce, ServiceNow, Teams, Oracle, Salesforce, Salesforce, SAP, Dynamics, Microsoft Teams, Salesforce, Zendesk, Zoho SAP, ServiceNow, ServiceNow, Zendesk, Teams, Salesforce, ServiceNow, Zendesk, SugarCRM, Zendesk, Zoho more ServiceNow, Zendesk, Zoho 3rd-party SaaS solutions Integration to other Zoho Cloud App Integration the supplier has integrated systems may be possible Integration to other Integration to other Integration to other with via API but will require systems may be possible systems may be possible Integration to other systems may be possible additional scoping and via API but will require via API but will require systems may be possible via API but will require professional services fees additional scoping and additional scoping and via API but will require additional scoping and to implement. Examples professional services fees professional services fees additional scoping and professional services fees include EPIC (through to implement. Examples to implement. Examples professional services fees to implement. Examples SpinSci partnership), include EPIC (through include EPIC (through to implement. include Freshdesk Freshdesk, HubSpot, SAP, Acqueon partnership), Acqueon partnership) more More info Database of 3rd-party applications vendor can source and has established Enterprise App Store Yes Yes Yes Yes Yes pre-built integrations with to augment native functionality Agent Assist, Agent Agent Assist, Agent Coaching (QA), Chat Bot, Coaching (QA), Chat Bot, Personality Routing, Real- Real-time Sentiment time Sentiment Analysis, Analysis, Voice Bot (IVA) Voice Bot (IVA), WFM, Agent Assist, Agent (roadmap), WFM (third Workow Automation Coaching (QA), Chat Bot, party), Workow Agent Assist, Agent (RPA) Personality Routing, Real- Automation (RPA) Coaching (QA), Chat Bot, Agent Assist, Agent time Sentiment Analysis, Personality Routing, Real- Five9 Articial Intelligence Coaching (QA), Chat Bot, Voice Bot (IVA), WFM, Live Call Transcription, time Sentiment Analysis, (AI) includes Natural Personality Routing, Real- Articial Intelligence AI capabilities available Workow Automation Real Time Agent Assist Voice Bot (IVA), WFM, Language Processing time Sentiment Analysis, Offering through CCaaS vendor (RPA) Cards, Speech Pattern Workow Automation (NLP), Machine Learning Voice Bot (IVA), WFM, Coaching, Alerts and (RPA) (ML), Intelligent Virtual Workow Automation Genesys AI assists with Notications, Digital Self Assistants (IVA), and (RPA) forecasting to optimize the Service Chat Bot, AI CSAT, Voicebots powered by Chatbots through resources required to AI Call Recaps, Ai Call Google AI, more partnerships with Google meet service needs. Notes, AI Action Items, AI (CCAI), IBM Watson, Scorecards, Post Call Microsoft Cognitive Analytics, AI Custom Services, and Salesforce Moments and Keyword Einstein AI (Amazon) Search applications.