Day 1 Costs: Implementation and Training Organizations must budget for two areas to start realizing the benefits of the new solution: Implementation includes the cost of: Training includes the cost of: the internal staff time or third-party partners who train internal IT staff time, as well as third-party system employees on how to use the applications and what integrators value they provide The more complex the apps or the user interface, the managed service providers, or the platform provider longer it takes to train employees. itself assisting with installation and provisioning Implementation and Training Costs, Per License Implementation Training $100 $90 $80 On average, UCaaS vendors’ implementation $70 and training collectively cost 2.5 times more $60 2.5x $50 than what companies spend on the same for $40 Zoom’s services. $30 $20 $10 $0 Zoom Overall Average 4 Metrigy 2022