Introduction and Study Overview Zoom costs 60% less to deploy than the industry average. Compared to the industry average, organizations require nearly one fewer full-time-equivalent IT staff member to manage a Zoom UCaaS deployment. 54% of research participants reported it took less than 15 minutes to onboard new employees onto Zoom Phone, compared to the industry average of 32.8%. Zoom commissioned Metrigy to conduct a study Research participants found Zoom easy to use for their examining the cost, utilization, and management of end users, with Zoom having the highest percentage of voice and meeting solutions. The study consisted of employees with no training (24%) or less than one hour of 761 organizations with more than 1,000 employees training (47.1%) required to use the applications. from nine countries. Reliability and uptime also are high, with Zoom resolving Zoom performed well in costs, as well as ease of use more than half of all Zoom Phone-related issues within for both IT staff and end users. According to the one hour, compared to the industry average of 27.5%. analysis: Metrigy 2022 3