Self-Service Administration Capabilities for Employees Drive IT Staff Productivity Platforms that offload some tasks from administrators to employees themselves, as self-service applications, make IT staff even more productive. Among all research participants: handle more than 25% of their administration functions through self- 69% service using Zoom rely on self-service to handle more than 25% of their administrative 80% functions As employees become more comfortable with technology, they want easy-to-use interfaces that allow them to make quick functional changes such as for passwords or call forwarding, or to update simple policies guiding functions such as call forwarding. Self-service improves employee satisfaction because it lets them quickly handle administrative functions without waiting for IT, and it also keeps IT’s focus on more urgent or complex issues. 8 Metrigy 2022