Trouble Ticket Resolution Gives Glimpse Into Productivity Gains, Losses A look at companies’ internal trouble tickets provides insight into IT staff costs and productivity. We asked organizations how long it takes them to resolve trouble tickets and in what time frame. Trouble tickets received in one month and resolved in one hour % of Voice Trouble Tickets Voice Trouble Tickets per Resolved in one hour Month Zoom 43% 34 Overall Average 26% 56 The total number of trouble tickets also illustrates the reliability of a UCaaS provider’s platform. Any downtime will impact productivity, as well as the satisfaction of employees, customers, and business partners. The average number of voice trouble tickets per month is 56. Research participants using Zoom report 40% fewer tickets compared to the industry average. 9 Metrigy 2022