Table of Contents Self-Service Administration Capabilities for Introduction and Study Overview 03 08 Employees Drive IT Staff Productivity Trouble Ticket Resolution Gives Glimpse Into Day 1 Costs: Implementation and Training 09 04 Productivity Gains, Losses Platform Reliability Crucial to Company Communications Intuitive Platforms Require Less Training 05 10 Day 2 Costs: Ongoing Management and Operations Tips for Selecting UCaaS Providers 06 11 Employee Onboarding and Provisioning: How Fast? 07 2