Microsoft Operator Connect Vendors

Microsoft Operator Connect

The Best Microsoft Operator Connect Vendors.

UCaaS Matrix: Microsoft Teams Operator Connect: Yes (1/1) (1/1) (1/1) (1/1) (1/1) (1/1) link to provider's Provider CallTower Fusion Connect IntelePeer SCB Global SInch SIPPIO Pathnder prole Direct Routing - Microsoft PBX: supplier hosted/managed SBC connects PSTN to Microsoft Cloud Phone System. No third party PBX for disaster recovery/business continuity; some feature augmentation available per vendor. Requires MSFT Cloud Phone System license + supplier calling SKU Direct Routing - Bundled PBX: supplier hosted/managed SBC Direct Routing - Bundled Direct Routing - Bundled Direct Routing - Bundled Direct Routing - Bundled connects PSTN to PBX PBX PBX PBX Microsoft Cloud Phone Direct Routing - Microsoft Direct Routing - Microsoft Dire Microsoft Teams Strategy System. Supplier bundles PBX PBX Direct Routing - Microsoft Direct Routing - Microsoft Direct Routing - Microsoft Direct Routing - Microsoft proprietary PBX into PBX PBX PBX PBX offering for disaster recovery/business continuity as well as additional features like operator console, faxing, and advanced auto- attendant/call queues. Requires MSFT Cloud Phone System license + UCaaS seat Embedded Dialer: Supplier soft phone functions as application/widget within Teams interface. Doesn't require MSFT Cloud Phone System license Providers participating in Operator Connect simplify the onboarding process for Operator Connect bringing Public Switched Yes Yes Yes Yes Yes Yes Telephone Network (PSTN) connectivity to Teams. local DID + in-country International Full PSTN calling experience, number 39 Countries 31 Countries US/Canada 80+ Countries US/Canada 74 Countries Replacement portability, access to emergency services Microsoft CSP can sell O365 licensing Yes Yes No Yes No No Commercial (E), Education Com Supported Microsoft Commercial, Education, Commercial (E), Education Commercial (E), Education Commercial (E), Education Commercial (E), Education Commercial (E), Education (A), Government (GCC), (A Licensing and Government Plans (A), Government (GCC) (A) (A), Government (GCC) (A) (A), Government (GCC) Government (GCC High) Go sell/rent gateways (for Offer Onsite Gateway local dial-tone) / manage Sell / Rent / Manage Sell / Rent / Manage n/a Sell / Rent / Manage n/a Sell / Rent / Manage existing equipment ability to sell / provision / Teams-Certied Handsets Sell / Provision / Support Sell / Provision / Support n/a Sell / Provision / Support n/a n/a support remote call forwarding and/or use of supplier's Bundled PBX Bundled PBX Bundled PBX Bundled PBX Failover During Teams proprietary software Remote Call Forward Remote Call Forward R Outage available during Teams Remote Call Forward Remote Call Forward Remote Call Forward Remote Call Forward outage method by which supplier Network Connection to interfaces with Microsoft Express Route to Azure Express Route to Azure Express Route to Azure Express Route to Azure Express Route to Azure Express Route to Azure Ex MSFT Cloud Cloud Ability to incorporate Yes Yes Yes Yes Yes analog phones, paging systems, fax machines, etc. ATA or multi-line voice AT Analog Device Support ATA or multi-line voice ATA or multi-line voice No ATA or multi-line voice ATA or multi-line voice into a Microsoft Teams gateway using MSFT g gateway off optional gateway off bundled gateway off bundled gateway off bundled Direct Routing Direct Routing best MetaSwitch UCaaS platform UCaaS platform UCaaS platform architecture practices Digital application used to see end user availability Yes (3rd-party Landis Yes (3rd-party Landis Yes (3rd-party Anywhere Receptionist Console and direct inbound phone No No No Attendant Pro) Attendant Console) 365 Attendant Console) calls, typically via a drag & drop interface