Making the Choice Operator Connect and Direct Routing both offer significant benefits to users and are both likely to continue their growth within the Microsoft Teams ecosystem. For companies planning to access Microsoft Teams for their UCaaS and CCaaS solutions, the choice between Microsoft Teams Direct Routing and Operator Connect will be a highly personalized one. Features Operator Connect Direct Routing DID Management Microsoft Admin Portal CallTower Connect Portal Connectivity into Microsoft Microsoft Azure Peering Service Microsoft Azure Peering Service Carrier Carrier GCC High Currently Unavailable Supported Conferencing Coming Soon Add-On/Outbound Only Contact Center Integration Add-On Add-On CRM Integration Currently Unavailable Add-On Devices Supported Supported Powershell Service Account Not Required Required Ad-Sync N/A Add-On E911 Emergency Services Included Included Mass Emergency Notification Add-On Add-On System International (DIDs) US & Canada 100+ Countries Operator Console Add-On Add-On Call Recording Add-On Add-On Compliance Recording Add-On Add-On SMS Text Add-On Add-On Call Masking Native Teams Calling ID Policies Calling Party Identity in Connect Porting to Teams Supported Supported Call Re-Routing/Failover Options Included Included Geo-redundant SBC’s Yes - SBC’s connect directly Yes - SBC’s connect to each to Microsoft tenant Calling Plan License Per DID uploaded to the tenant Per User assiged in Connect Licensing Unlimited or Metered Unlimited, Metered or Mix & Match by User 24/7/365 Support Shared SLA and ticketing Standard Premier Support between Microsoft and CallTower M365 Phone System Support CallTower works with Microsoft Customer works with license vendor LET’S CONNECT - DISCOVER WHICH SOLUTION WORKS FOR YOU LET’S CONNECT www.calltower.com [email protected] (800) 347-5444