Cloud Security Alliance (CSA), GDPR, HIPAA, CCPA, CPNI, Cloud CCPA, Cloud Security CPNI, Cloud Security HITRUST, ISO 27001, SOC Security Alliance (CSA), Alliance (CSA), FedRAMP, CCPA, CPNI, GDPR, Alliance (CSA), GDPR, 2 FedRAMP, GDPR, HIPAA, Compliance standards the GDPR, HIPAA, HITRUST, HIPAA, PCI, SOC 2 HIPAA, HITRUST, ISO HITRUST, ISO 27001, SOC provider has met or is ITAR, ISO 27001, PCI, SOC Compliance 27001, PCI, SOC 2, SOX Additional Compliances: 2 capable of assisting a cloud 2, SOX Additional Compliances: Cyber Essentials, Ofcom customer in meeting. CMMC Additional Compliances: (UK), NENA Association, Additional Compliances: Additional Compliances: FINRA regulated by local NRA FERPA, IAPP, NCSC DOD Full List (National Regulatory IL2, PIPE/PHIPA; Full List Authority) Five9, Intermedia, Solgari, Cisco Webex Contact Anywhere365 Ring Central Contact Contact center solutions Center Contact Center none Center (NICE inContact), Proprietary the supplier offers OPTO4Contact RingCentral CX Zoom Contact Center (Q4 (Proprietary) 2023) Can imitate Key Phone Key System Emulation Yes No No No Yes System functionality Does the supplier offer SIP SIP Trunking Available trunking services for on- Yes No No Yes Yes premises PBXs? Bullhorn, Google Agile CRM, Athena, Workspace, HubSpot, Bullhorn, Cerner, Cisco JobDiva, Kustomer, Webex/Webex Teams, Microsoft Dynamics, Cerner, EPIC, Google Cisco Webex/Webex EPIC, Fiserv, HubSpot, Microsoft Ofce, NetSuite, Workspace, HubSpot, Teams, HubSpot, Jack Henry, Kustomer, Salesforce, ServiceNow, JobDiva, Microsoft Microsoft Dynamics, Meditech, Microsoft Slack, SugarCRM, Dynamics, Microsoft 3rd-party SaaS solutions Microsoft Ofce, Line of Business App Dynamics, Microsoft Zendesk, Zoho Ofce, Salesforce, the supplier has integrated Salesforce, Slack, Zendesk, n/a Integrations Ofce, NetSuite, ServiceNow, Slack, with Zoho Salesforce, ServiceNow, Additional Integrations: SugarCRM, Zendesk, Zoho Slack, SugarCRM, 351 pre-built, including Additional Integrations: Zendesk, Zoho Asana, Clio, Conuence, Additional Integrations: Full List GitHub, Jira, MailChimp, Full List Additional Integrations: Marketo, Oracle Sales ACT!, Oracle Cloud, Theta Lake, VMware, Zapier Assign Action Items Live Language Translation Assign Action Items Live Language Translation Note Taking & Live Language Translation Note Taking & Summarization Articial Intelligence tools Summarization Note Taking & AI Capabilities incorporated in the none Real-Time Transcription none Summarization provider's solution Real-Time Transcription Sentiment Analysis Real-Time Transcription Sentiment Analysis Additional Capabilities: Sentiment Analysis Additional Capabilities: Conversation Intelligence Full List. SD-WAN technologies SD-WAN Offerings that these providers offer Bigleaf Networks none none Versa Secure SD-WAN none and manage themselves. Do these suppliers offer Dedicated Circuits for yes; dedicated voice UCaaS trafc only, yes; dedicated voice yes; dedicated voice Circuits Offered circuits, DIA, and SIP no no Internet circuits, and/or circuits circuits trunking SIP trunking? If yes, please specic which ones. If MPLS is supported, can the client bring any MPLS Bring Your Own MPLS yes yes yes yes yes provider? Additional cost likely to apply. Verticals in which supplier Automotive, Construction, Business Services with Education, Healthcare, Finance, Healthcare, Top Customer Verticals has historically had the n/a Finance, Healthcare, B2C, Finance, Professional Services, Manufacturing, Retail most success Retail, SLED Government, Healthcare Technology On-Site Implementation / Does the supplier charge Additional Charge via Microsoft partners Additional Charge Additional Charge Additional Charge Training extra for these services? Implementation Description or link Read more here via Microsoft partners Read more here Available Upon Request Read more here Overview providing further detail Escalation Paths with title, 24/7 global access Does the supplier provide email, mobile numbers Dedicated support included. 24/7/365 support dedicated support published on website. included. Advanced Premier/Premier+ Dedicated Customer included; premium personnel? If so, is this Read more here. dedicated 24/7 support packages available for Support support package available included or is there an SLA offered for additional additional charge. for additional charge additional cost? charge. Client Success Plan Read more here