Microsoft Teams, Zoom Phone, RingCentral

The Top Unified Communications Providers in 2024

detailed research for Calltower, Microsoft Teams, RingCentral, SCB Global, and Zoom Phone.

UCaaS Matrix link to provider's Provider CallTower Microsoft Teams RingCentral SCB Global Zoom Pathnder prole Salt Lake City, UT; HQ Location of headquarters Redmond, WA Belmont, CA London, England San Jose, CA Rochester, NY # of Employees in-house staff 180 144,000 4,000 50 6,000 Privately owned or Public / Private Private Public: MSFT Public: RNG Private Public: ZM publicly traded Number of licenses Seats in Service 1M 17M (Teams Phone PSTN) 5M 26,000 7M (Zoom Phone) deployed Standalone UCaaS: 100 seats # of seats or MRC Minimum Seat Count / $500 MRC (about 50 minimum required to no minimum no minimum No minimum if at least 10 no minimum MRC seats/100 CCPs) engage Anywhere365 CCaaS seats or 20 SCB Global CCaaS seats purchased Ideal opportunities for the Sweet Spot 75-10,000 seats 2-10,000+ seats 500-25,000 100-1,000 seats 150-2,500+ seats provider Companies acquired and Appia, ConnectSolutions LinkedIn, Skype Keybase, Kites, Solvvy, Key Acquisitions integrated into the (S4B), OneStream, Dimelo, Glip n/a Technologies, Yammer Workvivo supplier's offering SoundConnect Data-at-rest locations: APAC: Hong Kong, APAC: Singapore, Sydney, Hyderabad, Melbourne, APAC: Hong Kong, Japan, Tokyo Mumbai, Osaka, Malyasia, Singapore, South Singapore, Sydney, Tianjin, Location of supplier's data APAC: Hong Kong, Korea Canada: Toronto, Third Party: leverages Tokyo centers Singapore, Sydney Vancouver Azure, Equinix, and Canada: Quebec City, Telehouse cloud Canada: Toronto, APAC: Asia-Pacic EMEA: Frankfurt Toronto EMEA: Amsterdam, Paris, footprints. Vancouver Zurich Datacenter Locations EMEA: Europe, Middle UK: London EMEA: Austria, Finland, Ability to scale in 50+ EMEA: Amsterdam, East, Africa France, Ireland, LATAM: Rio de Janeiro Azure Locations & 500 Frankfurt US: Atlanta, Chicago, Netherlands, Poland, PoP locations via LATAM: Latin America Dallas, Los Angeles, Salt Sweden UK: London Megaport SDN LATAM: Queretaro Lake City, Northern interconnect (Mexico), São Paulo NA: North America Virginia LATAM: Brazil, Chile US: Atlanta, Chicago, Dallas, Miami, New York, US: Denver, Newark, New UK: Cardiff, London San Jose, Vienna (VA) York City, San Jose, Virginia US: Bay (CA), Boydton (VA) local DID + in-country International Full PSTN calling experience, number 39 Countries 34 Countries 45+ Countries 80+ Countries 47+ Countries Replacement portability, access to emergency services ALE, Avaya, Cisco, Mitel, Audiocodes, Cisco, Poly, Via 3rd Party: Audiocodes, Algo, Audiocodes, Cisco, IP phones supported Poly, tekVizion, Unity Snom, Yealink Compatible Handsets Cisco, Poly, Yealink Cisco, Crestron, Poly, Grandstream, Logitech, and/or resold by supplier Yealink Poly, Snom, Yealink Read more here. any SIP-based device Cisco (Dedicated Instance, Webex Calling) Does provider leverage a Metaswitch proprietary/native Microsoft Teams (see Platform platform or leverage a Microsoft Proprietary Proprietary Microsoft Teams (see below) platform via third-party below) partnership? Zoom (BYOC, Zoom One, Zoom Phone) Middleware (Call2Teams, TeamMates) Direct Routing - Bundled Direct Routing - Bundled Direct Routing - Bundled PBX PBX PBX Direct Routing - Bundled Microsoft Teams Supplier's capability with n/a (Microsoft Calling PBX Direct Routing - Microsoft Direct Routing - Microsoft Direct Routing - Microsoft Integrations Microsoft Teams Plan) PBX PBX PBX Direct Routing - Microsoft PBX Operator Connect Operator Connect Embedded Dialer Embedded Dialer