NTIVA Overview

Ntiva

Ntiva is a top Managed IT Provider based in McLean, VA.

NTIVA Visit us | www.ntiva.com 1

About Ntiva 01 Why People Choose Ntiva 02 Services Overview 03 The Ntiva Client Experience 04 2

About Ntiva Helping our clients excel in the digital age 3

OUR PURPOSE We Exist to Grow Each Other FUTURE 2004 1994 2016 2024 Deeply committed to growing the Formally incorporated as Ntiva was originally started by First PE investment Grown to over 750 employees company, its clients, and all Ntiva in 2004 with about 10 our CEO Steven Freidkin when in 2016, second partnership and 2,000 clients with offices stakeholders through the effective employees he was 14 years old with PSP Capital in 2022 in 18 states use of cutting-edge technologies Founded Incorporated Success Investment Growth

Our Regional Footprint Midwest West Offices in Chicago and Supporting businesses Lombard, IL, Wisconsin, in California and Kansas City • 18Regional locations Northeast Offices in New York managed by locals City and Long familiar with Island, NY dynamics of each market Mid-Atlantic • 750+ full-time Offices in McLean, VA, employees in Washington, D.C., and Bethesda, MD. nine offices across four geographic regions • Corporate functions (IT, HR, Finance) centralized operationally Rocky Mountains Offices in Colorado Springs, CO South Offices in Texas, Louisiana, and Florida 5

“Triple Crown Award winners have attained the ultimate achievement —the trifecta — they are among the top solution S NtivaWins CRN Triple Crown Award for providers in North America by revenue, have seen more the Sixth Year In a Row in 2023 NtivaNamed One of Inc. 5000 substantial growth than many of their peers over the past year, E Award Program Recognizing Exceptional IT Fastest Growing Private Companies and continue to establish and Solution Providers build upon the technical skills 2023 and 2024 that help them provide customers with the highest level D Recognized“for displaying a tireless Named by Inc. Magazine as one of the of service in the IT channel.” commitment to achieving high revenue, nation’s fastest-growing private company growth, and unparalleled technical companies two years in a row — Blaine Raddon, CEO of The A expertise within the IT channel.” Channel Company L O NtivaRanked on Channel Futures 2024 MSP 501 –Prestigious List of C MSPs Worldwide Listed under 2024 Best Places to Work in Illinois Named as one of the world’s premier C managed service provides on the prestigious Recognizes and honors the best 2024 Channel Futures MSP 501 rankings places of employment in Illinois A 6

Why Ntiva? 7

Who We Are Who We’re Not We are a REACTIVE pure-play MSP. We prioritize developing proactive solutions that set your business up for future success, not simply “break-fix”. BASIC MOM & POP We are not an internet provider or Our solutions represent an investment in premium other temporary vendor who quality services that go beyond the basics. offers IT services on the side. ONE-SIZE-FITS-ALL We provide fully managed tech We work in partnership with you to provide solutions services for your business that are geared toward your unique needs and goals. DISCONNECTED We work withyour team, actively collaborating and sharing information as required. 8

How We Are Different Out of 25,000+ What You Get What it Means Centralized U.S. based service desk is open 24/7/365 MSPs in the US • We are never closed Centralized U.S. based service desk • We are never closed open 24/7/365 Priority-based response model that expedites response times • You choose the priority of your tickets Ntiva is in the Priority-based response model that You choose the priority of your tickets • expedites response times Service desk and account management teams are organized in • Your Account Manager is available to Dedicated Account Manager small pods dedicated to similar clients help with any and all issues Top 5 Your assigned team will be intimately acquainted with your account • IT Advisor meets with you semi- • Assigned IT Advisor annually to discuss strategic direction Dedicated Account Manager and an assigned IT Advisor • Account Managers available to help with any and all issues Full access to specialized services We offer much more than just the basic • IT Advisor meets with you semi-annually to discuss strategic direction • including vCISO, vCIO, and Digital IT service packages you may have Transformation team that includes experienced Microsoft and Apple specialists= Full access to specialized services including vCISO, vCIO, and Digital Transformation team plus both Microsoft and Apple specialists Service desk and account management • Your assigned team will be intimately • We offer much more than just the basic IT service packages you may have teams are organized in small pods acquainted with your company experienced dedicated to similar clients 9

Why Clients Hire Us Deepbreadth We’re a people- We future-proof of expertise companyfirst businesses 400+ specialists with numerous “We exist to grow each other” – We’ve invested and specially- certifications, equipped with employees, partners, and trained in the latest tech decades of combined expertise clients. Your success is ours. advancements to help our clients scale successfully We’re invested We go beyond We never in growth basic support sacrifice security Committed to constant Providing strategic guidance Rest easy knowing that any innovation and heavily invested and enhanced services such as sensitive data and systems are in continuing educational efforts Digital Transformation, AI, protected 24/7 (ours and yours!) and more 10

Services Overview 11

Core Capabilities Helping our clients excel in the digital age through: Managed IT Services Managed Cloud Services & Security Co-Managed IT Support Managed Microsoft 365 Services Managed Cybersecurity Services Apple Technology Virtual CISO and Virtual CIO Services Digital Transformation Cloud & Data Migration Services AI Consulting Services 12

Managed & Co-Managed IT Services • 24x7x365 Unlimited Service Desk Support • Dedicated Account Manager • Recurring Strategy Sessions • 24x7 Network Management & Server Monitoring • Managed Endpoint Detection and Response (EDR) • Proactive Workstation Maintenance (PCs and Macs) • Managed Antivirus, Antispam, DNS • SaaS Alerts • Hardware and Software Procurement • Onboarding and Offboarding • Apple and Microsoft Specialists • On-Site Support (Optional) • Advanced Security (Optional) • vCIO Services 13

Managed Cybersecurity Services • Security Assessments • Phishing & Security Awareness Training • Endpoint Detection and Response (EDR) • SIEM Intrusion Detection and Response (IDR) • Vulnerability Scanning and Remediation • Penetration Testing • Cybersecurity Strategic Planning • Virtual CISO 14

Managed Cloud Services • Cloud Readiness Assessment • Microsoft 365, Microsoft Azure • Cloud Productivity Software (SaaS) • Desktop Virtualization (DaaS) • Cloud Infrastructure (IaaS) • Cloud Storage • Cloud Backup and Recovery • Datacenter Hosting 15

Strategic IT Consulting • IT Strategy & Planning • IT Budgeting • IT Policies • IT Vendor Management • IT Assessments • Business Continuity Planning • Virtual CIO • Virtual CISO • Digital Transformation • SharePoint Consultation • Application Development/Automation • Software Selection, Management, and Implementation • Data Workflow Assessments 16

Microsoft Technology • Strategic Consulting • Migration and Implementation • Customization and Integration • Security & Compliance • Digital Literacy Employee Training • Cloud License and Account Management • Managed Microsoft 365 Services 17

Apple Technology • Apple Focused Service Desk • Custom Configuration • Automated Deployment and Management • Software Patching and Deployment • Mobile Device Management (MDM) • Advanced Endpoint Protection • Secure Cloud Backups • Audits and Reporting • Expert Consultation and Training 18

Signature Support Plans (SSP) COMPLETE COMPLIANCE Everything in our Complete plan A comprehensive plan for businesses looking for around-the-clock plus enhanced security services remote support, robust security protection, and strategic advisory for industries with advanced sessions. compliance requirements. Unlimited Remote Support (NtivaService Desk) Hardware and Software Procurement Service All features listed under adjacent complete plan Network Monitoring and Management Training as a Service (TaaS) Web Filtering Managed Workstation (PCs and Macs) Enhanced Email Security / Spam Filtering Recurring Phishing Prevention Training Managed Endpoint Detection and Response (EDR) SaaS Alerts Vulnerable Scanning and Management Microsoft 365 / Google Workspace Administration Dedicated Account Manager Annual Security Risk Assessment Employee Onboarding and Offboarding IT Advisor Service

What to Expect The Ntiva Client Experience 20

Onboarding Process Outline *Continuous Communication and Support through Regular Check-ins PHASE 1 PHASE 2 PHASE 3 PHASE 4 Kickoff and Discovery Implementation Final Review and Introduction and Planning and Setup Transition Welcome Call IT Infrastructure Tool Installation Final Review Meeting Review Team Introduction Security and Transition to Regular Documentation Compliance Checks Support and Analysis 21

We employ a talented, world-class team with a Forming Your Ntiva Team • Based on the size of your organization (and onboarding complexity), growth mindset, . we typically deploy your Ntiva services within 60 days providing specialized roles and Your Team What They Do continuing education to drive exceptional results. Primary point of contact for client interaction and strategy. ACCOUNT MANAGERS 24x7x365 rapid incident response and issue resolution. REMOTE SERVICE DESK ON-SITE FIELD OPERATIONS High-level technical resources available for on-site dispatch. PROFESSIONAL SERVICES Projects & tasks that fall outside of service agreements. Advanced consulting, digital transformation, CIO services. BUSINESS OPTIMIZATION TEAM Advanced security consulting, special projects, CISO services. CYBERSECURITY SERVICES 22

Your Path To Peace of Mind Next Steps What To Expect From Ntiva What is Needed From You Initial Kickoff and Meetings Information Gathering Project Management Incumbent IT Coordination Regular Updates and Documentation Weekly Engagement Field Resources Access Provision Future Technology Recommendations Point of Contact Definition Dedicated Teams Assigned to Your Business Feedback and Collaboration Ongoing Feedback and Collaboration 23

THANK YOU Dave Natt • [email protected] • 603-380-8242