How We Are Different Out of 25,000+ What You Get What it Means Centralized U.S. based service desk is open 24/7/365 MSPs in the US • We are never closed Centralized U.S. based service desk • We are never closed open 24/7/365 Priority-based response model that expedites response times • You choose the priority of your tickets Ntiva is in the Priority-based response model that You choose the priority of your tickets • expedites response times Service desk and account management teams are organized in • Your Account Manager is available to Dedicated Account Manager small pods dedicated to similar clients help with any and all issues Top 5 Your assigned team will be intimately acquainted with your account • IT Advisor meets with you semi- • Assigned IT Advisor annually to discuss strategic direction Dedicated Account Manager and an assigned IT Advisor • Account Managers available to help with any and all issues Full access to specialized services We offer much more than just the basic • IT Advisor meets with you semi-annually to discuss strategic direction • including vCISO, vCIO, and Digital IT service packages you may have Transformation team that includes experienced Microsoft and Apple specialists= Full access to specialized services including vCISO, vCIO, and Digital Transformation team plus both Microsoft and Apple specialists Service desk and account management • Your assigned team will be intimately • We offer much more than just the basic IT service packages you may have teams are organized in small pods acquainted with your company experienced dedicated to similar clients 9