National Healthcare and Senior Living Provider Background The national healthcare and senior living provider owns and operates senior residential communities across the United States. They have 21,000 employees and operate almost 250 clinics across 28 states. With phone connections in every resident’s room, heavy use of mobile devices, and clinics across the entire country, they have very complex and dynamic telecommunications needs. After a major data provider failed to deliver on the committed reduction in TEM expenses, the organization’s telecommunications expert was tasked with rectifying the issue. Challenges Several of the company’s providers were unwilling to consolidate invoices, or even provide summaries. The onslaught of hundreds of invoices each month – compounded by postal service delays and lost mail – resulted in recurrent late-fee penalties and missed opportunities to qualify for volume discounts from the providers. Lack of visibility into the actuals of services being used severely compromised its ability to validate and dispute any of the invoices. “I don’t believe that it is malicious or necessarily intentional, but 99% of the errors made by telephone companies are in their own favor,” observed the expert. “We needed accurate data to take back control.” Solution Results For the telecommunications expert, “taking back • 2.4 Million in annual savings control” entailed collaborating closely with Calero • Infrastructure-wide visibility & granular drill-down for services and leveraging the company’s telecom capability expense management (TEM) solution. To supplement • Elimination of issues with lost or late invoices the expert’s own skills and increase bandwidth, they through integrations with telco providers contracted with Calero for an experienced invoice- • 35% reduction in telco-related costs loader/content-manager and an expense analyst to • 40% drop in invoices processed scrutinize and con昀椀rm invoices before paying. The • 90% reduction in missing invoices Calero service operations manager met weekly with • E昀케ciencies & cost reduction tangibly impacted the telecommunications expert and their assigned team to cover tactical and strategic topics. The expert stated, “I couldn’t ask for a better account team – the people we have are exceptional. They know the Technology Environment platform, they know the processes and they know my goals. Collaborating with Calero has a wonderful 21,000 Employees 250 Clinics e昀昀ect on eliminating headaches!”

“ My ultimate goal is to have things run smoothly and e昀케ciently across the entire communications continuum: Calero has helped me take back control. - Telecommunications Expert, Healthcare and Senior Living Provider Services Whether your enterprise needs help with one type of expense or all, TEM solutions provided by Calero are designed to provide clarity, control, compliance and cost savings. We leverage automation with our technology expense management platform to become an extension of your team. Telecom Expense Management Order management, usage analysis and ongoing expense management for your global telecom network. Mobility Managed Services Manage the full lifecycle of your mobile programs from device procurement through retirement. SaaS Expense Management Enable complete visibility of subscription spend, utilization, analytics and management of your enterprise applications. Calero by the Numbers We challenge convention and exceed expectations by delivering superior solutions with integrity and personal service that is lacking from our competition. Our solutions are designed to provide clarity, control, compliance and cost savings across your global technology estates. Whether you’re considering a relationship with us as a customer, a partner, or a member of our team, we invite you to get to know us and our passion for this industry. 25+ Billion 4.5+ Million 2,500 150 In Spend Devices Under Carriers Currencies Manged Management Supported Supported www.calero.com +1 (866) 769-5992