SaaS Expense Management

National Healthcare and Senior Living Provider Background The national healthcare and senior living provider owns and operates senior residential communities across the United States. They have 21,000 employees and operate almost 250 clinics across 28 states. With phone connections in every resident’s room, heavy use of mobile devices, and clinics across the entire country, they have very complex and dynamic telecommunications needs. After a major data provider failed to deliver on the committed reduction in TEM expenses, the organization’s telecommunications expert was tasked with rectifying the issue. Challenges Several of the company’s providers were unwilling to consolidate invoices, or even provide summaries. The onslaught of hundreds of invoices each month – compounded by postal service delays and lost mail – resulted in recurrent late-fee penalties and missed opportunities to qualify for volume discounts from the providers. Lack of visibility into the actuals of services being used severely compromised its ability to validate and dispute any of the invoices. “I don’t believe that it is malicious or necessarily intentional, but 99% of the errors made by telephone companies are in their own favor,” observed the expert. “We needed accurate data to take back control.” Solution Results For the telecommunications expert, “taking back • 2.4 Million in annual savings control” entailed collaborating closely with Calero • Infrastructure-wide visibility & granular drill-down for services and leveraging the company’s telecom capability expense management (TEM) solution. To supplement • Elimination of issues with lost or late invoices the expert’s own skills and increase bandwidth, they through integrations with telco providers contracted with Calero for an experienced invoice- • 35% reduction in telco-related costs loader/content-manager and an expense analyst to • 40% drop in invoices processed scrutinize and con昀椀rm invoices before paying. The • 90% reduction in missing invoices Calero service operations manager met weekly with • E昀케ciencies & cost reduction tangibly impacted the telecommunications expert and their assigned team to cover tactical and strategic topics. The expert stated, “I couldn’t ask for a better account team – the people we have are exceptional. They know the Technology Environment platform, they know the processes and they know my goals. Collaborating with Calero has a wonderful 21,000 Employees 250 Clinics e昀昀ect on eliminating headaches!”