ANALYSIS OF COSTS Investment Costs Ref. Metric Source Initial Year 1 Year 2 Year 3 F1 Subscription costs (A4+B3)*$150*12 $954,000 $954,000 $954,000 6 weeks*2 F2 Implementation efforts FTE*Average fully $25,385 burdened annually salary of $110,000 2 hours * F3 Training efforts ((A4*$30)+(B3*$50)) $33,000 $8,250 $8,250 $8,250 Year 2 and 3 25% turnover F4 Call credits Interviews $3,000 $3,000 $3,000 F5 Ongoing management 10% of 1 IT FTE $11,000 $11,000 $11,000 Ft Investment costs F1+F2+F3+F4+F5 $58,385 $976,250 $976,250 $976,250 Risk adjustment ↑10% Ftr Investment costs (risk-adjusted) $64,223 $1,073,875 $1,073,875 $1,073,875 Three-year total: $3,285,848 Three-year present value: $2,734,791 THE TOTAL ECONOMIC IMPACT™ OF DIALPAD AI CONTACT CENTER 22