ANALYSIS OF BENEFITS Reduction In Downtime And Abandoned Calls Ref. Metric Source Year 1 Year 2 Year 3 D1 Reduction in abandoned calls Interviews 15% 15% 15% D2 Contact center revenue per year Composite $50,000,000 $50,000,000 $50,000,000 D3 Calls involving sales including upsell or cross-sell Composite 30% 30% 30% D4 Operating margin Composite 5% 5% 5% D5 Profit from increase in answered calls D1*D2*D3*D4 $112,500 $112,500 $112,500 D6 Cost per hour of downtime Composite $19,231 $19,231 $19,231 D7 Avoided annual downtime (hours) Interviews 30 30 30 D8 Operating margin Composite 5% 5% 5% D9 Avoided lost revenue D6*D7*D8 $28,846 $28,846 $28,846 Dt Reduction in downtime and abandoned calls D5+D9 $141,346 $141,346 $141,346 Risk adjustment ↓20% Dtr Reduction in downtime and abandoned calls (risk- $113,077 $113,077 $113,077 adjusted) Three-year total: $339,231 Three-year present value: $281,206 THE TOTAL ECONOMIC IMPACT™ OF DIALPAD AI CONTACT CENTER 15