UCaaS: By the Numbers According to the most recent figures from International Data Corporation (IDC)iv, worldwide revenues in the Unified Communications and Collaboration (UC&C) market will grow by 7.5% year over year to $69.1 billion for the full year 2024. In the long term, IDC predicts that the UC&C market will grow to $85 billion by 2028. Avant Analytics Data After the pandemic, awareness and use of UCaaS platforms grew tremendously, but as research figures show, there are still a lot of companies either in market or on the cusp of being in market for a UCaaS solution. ª AVANT IQA (Interactive Quick Assessment) data show that 57% of respondents are “still learning” about available UCaaS solutions, while 31% are actively looking at UCaaS providers. Key takeaway: Enterprises are still in the education and evaluation phase, and Microsoft Teams isn't necessarily a shoo-in for companies considering their options. FIGURE 1 Where are you in the UCaaS evaluation process? Source: AVANT IQA data Still learning about UCaas 57% 31% Already looking at UCaas Providers Testing proof of concepts Still considering 4% 9% Copyright © 2025 AVANT Communications, Inc. 3