Those enterprises that are in the evaluation or testing phase are most commonly considering a new UCaaS vendor because their legacy PBX is out of warranty (19.5% of IQA respondents) or the service contract is expiring soon (14.6%). From a technology perspective, enterprises are citing a need to scale (11.8%), poor technical support (10.2%), and system management (9.1%) as key reasons to move to a new UCaaS vendor. FIGURE 2 Why are you considering a new UCaaS vendor? Source: AVANT IQA data 0% 5% 10% 15% 20% 25% I have experienced a recent outage and want a more reliable solution 7.1% I no longer want to be responsible for managing my telephony environment 9.1% I have too many disparate systems and want to consolidate to a cloud-based solution 9.3% I am paying too much for a solution 10% I am not satisfied with the quality of the technical support 10.2% I have outgrown my current system and need something that scales 11.8% I have a service contract expiring soon and want to explore my options 14.6% I have a legacy PBX that is out of warranty 19.5% UCaaS Insights: State of Disruption 2024 In addition to IQA data, AVANT surveyed 501 senior decision-makers at US companies for the 2024 State of Disruption report. ª AVANT asked survey respondents to characterize the percentage of their phones that are cloud-based Unified Communications as a service, as opposed to premise-based systems during the specified time frames: pre-pandemic, current (as of Q1 2024) and in 12 months. ª The migration from premise-based systems to UCaaS systems continues, with an average of 58% of companies across all industries surveyed starting to use cloud-based solutions in 2024, compared to 47% before the pandemic. Copyright © 2025 AVANT Communications, Inc. 4