RingCentral® Customer Success Story | Workato Salesforce and click on each contact to find out things like the time zone and whether the company met the conditions for the call. Each call took 5 to 10 minutes to research, so the average number of calls per hour per person was under 10,” Teng says. “Today that average is 50 to 60 calls per hour per person,” he continues. “Sales agents make calls using RingCentral Contact Center within Salesforce, and RingCentral Contact Center does the research,” Teng explains. “The priority settings are done by us, so the people who Each call took 5 to 10 minutes to are calling don’t have to have to make those research, so the average number of calls decisions. Calls go out immediately.” per hour per person was under 10. Today that average is 50 to 60 calls per hour One last thing Teng values about RingCentral: per person. “As part of a fast-growing company, I like the —Allan Teng, Director, Partner and fact the RingCentral is easy to scale as we Customer Success expand.” RingCentral, Inc. 20 Davis Drive, Belmont, CA 94002. ringcentral.com ©2017 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Meetings, and the RingCentral logo are trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners. KID-8563 04/17