Overview BY THE NUMBERS Royal Boon Edam is a global manufacturer of high-end revolving doors 1873 and access gates, delivering the ultimate in secure, stylish entry systems Founded for corporate headquarters, hotels, and restaurants, airports, healthcare 1,400 centers, and more. Number of employees The third generation, Dutch family business prides itself on 140 years 20 of knowledge and dedication to this specialist market and is currently Number of office locations undergoing a transformation to modernize and become cloud-first. Operating globally, Boon Edam employs 1,400 people, with offices in 16 20 locations across 16 countries, including Australia, China, France, Number of countries operated in India, the Netherlands, and the USA. Challenge While Boon Edam is a long-established company with When its previous contract expired, the team took traditional values, its commitment to modern, state-of- the opportunity to future-proof its communications the-art entry systems is mirrored in its drive to deliver system with a move to the cloud. This move would help cutting-edge technology to its growing global workforce. modernize its approach to working, remove complexity for the workforce and IT staff, and reduce costs by Communication is vital to Boon Edam’s global business, around 30 percent. yet the IT and communications infrastructure was fragmented, outdated, and costly to manage. Various different local providers included Broadsoft in the Businesses today need to adapt to meet the Netherlands, Nortel in the USA, Siemens in Germany “ and China, and Aastra in Belgium. All of these solutions preferences, demands, and requirements of their provided varying features and functionality across the customers and employees. Boon Edam requires countries and regions the company operates in, creating a modern working environment where the tools silos across the organization. Collaboration across internal and external teams was a and applications have a flexible and easy-to-use major challenge for Boon Edam, and they were looking look and feel, empowering the team to work to empower its globally dispersed workforce with a effectively and confidently while providing the simpler solution. The existing communication systems best customer service possible. weren’t connected, so they lacked a company-wide ” address book. They also struggled with legacy systems in reception, where the system could not cope with Marcel Schilder numerous incoming calls or with callers waiting in Group IT Manager, Boon Edam queues. This left reception staff overwhelmed and had the potential to impact customer service, as issues could not be dealt with as quickly and effectively as possible.