Solution Through Fuze, Boon Edam now benefits from high out unnecessary cost accrued from maintaining performance voice and chat capabilities, so the legacy systems. Complete integration with critical company can have quality conversations with global business tools, including Microsoft Office 365, has team members and clients, no matter their locations. also streamlined day-to-day processes. It has also enabled the company to remove 90 percent of desk phones. Not only does using The deal with Fuze has also helped Boon Edam mobile and soft phones almost exclusively fit into modernize, centralize, and simplify voice costs, adding the more flexible requirements and preferences of to the company’s recognition that Fuze is more closely the workforce, it is also a big part of future-proofing aligned with its future vision to become a future-facing, the company. cloud-first, and innovation-led organization. The platform is used to collaboratively plan revolving After decades of using a traditional phone system, door installation projects across various locations, Fuze’s simple and intuitive user interface is allowing with groups and individuals sharing invaluable teams to adopt and embrace a more modern way of resources. In reception, where the previous system working. In fact, in the countries where the platform is was ill-equipped to handle numerous incoming already installed, the workforce reports that it quickly calls and callers waiting in queues, the new platform becomes second nature. provides effective ring group, hunt group, and reception functionalities, meaning high-quality A cloud-based approach is best positioned to support customer service is provided to the company’s client Boon Edam’s growth plans, as they look to expand base and receptionists are no longer overwhelmed. further and wider. Boon Edam has also achieved cost savings as a direct result of implementing the Fuze The single platform has replaced six on-premises platform and removing existing, outdated systems. systems, simplifying the infrastructure, and stripping “Fuze is fundamental to achieving our goal of creating a flexible and modern IT environment for our employees. The communications and collaboration platform is having a positive impact on our business, bringing together our global workforce and delivering significant cost reductions. Marcel Schilder ” Group IT Manager, Boon Edam