CASE STUDY Cape Medical Supply Business Challenge • Aging, insufficient legacy PBX lacking key features • Scalability and upgradability for investment protection • Minimal cloud telecom background drove need for easy-to-use system Case Study • Desire to improve patient experience Image Mitel Solution Mitel helped Cape Medical Supply by delivering an easy-to-use, mobile, multi-channel We have much greater visibility and communications, collaboration and contact center solution, MiCloud Connect. insight into how specific teams are performing and can drive calls to the Impact most appropriate agent queues and communications channels. • Successful transition from on-premises to cloud —GARY SHEEHAN • Mobile apps for remote workers Cape Medical Supply CEO • Better insights into performance and patient experience ©2019 Mitel. Proprietary and Confidential.