CASE STUDY Minnie’s Food Pantry Business Challenge • Keep employees connected to ensure efficient operations and collaboration • Make it easy for donors to contact organization and employees to show appreciation • Be able to scale and train employees to support rapid growth Case Study • Staying in constant communication with familiars who need support Mitel Solution Image Mitel helped Minnie’s Food Pantry by delivering an easy-to-use, mobile, multi-channel communications, collaboration and contact center solution, MiCloud Connect. “In the future, we’re becoming a Impact resource center and we’re going to be successful because we have the • Call routing and forwarding to stay connected with donners and families in need communications element in process • Mobile apps and collaboration tools increased productivity and deliver better client and in place to help us do that.” and donor experience —DR. CHERYL JACKSON • Call recording and operator tools to improve effectiveness of employees and Minnie’s Food Pantry Founder training ©2019 Mitel. Proprietary and Confidential.