McDonald’s Franchisee Lowers Phone Bill 35% with 8x8 Cloud Communications Contrary to popular belief, VoIP phone service isn’t McDonald’s always cheap—you have to pick the right provider. mcdonalds.com That’s the reality IT consultant Jay Daniel faced when a McDonald’s franchisee in Nashville, Tennessee asked him for help. Although phone service for the Industry 8x8 Products: franchisee’s 20 restaurants was being hosted by a Fast-food restaurants Virtual Office local Internet Service Provider (ISP), costs were out of control and downtime was a constant problem. With the service contract about to end, the franchisee asked Daniel to recommend a replacement system. Headquarters Primary Reason 24 locations in and around Chose 8x8: In Daniel’s view, the McDonald’s franchisee was not Nashville, Tennessee, USA Cloud communications getting the best deal from the local ISP. He was renting solution with predictable outdated Cisco phones for $20 a month and paying monthly costs per-minute charges for toll and long distance calls. In fact, Daniel estimates he was only saving about 20% Executive Summary over the cost of traditional copper lines. When IT consultant Jay Daniel was asked to find a new, more affordable phone system for a McDonald’s franchisee “The restaurant owner was paying too much and not with 20 restaurants, he knew what to look for: a fully hosted getting a lot for it,” says Daniel. “The local ISP had taken solution with predictable monthly costs and highly reliable advantage of the fact that he was not tech-savvy.” uptime. 8x8 fit the bill, and now the client’s phone bill is 35% lower while uptime has never been higher. 8x8 Case Study