Predictable, low fees slash Total Cost of Ownership (TCO) Having worked with a number of different VoIP providers in the past, Daniel quickly came up with a short list of candidates for the replacement system. 8x8 was one of them. “For this client, I liked the idea of a cloud-based solution,” explains Daniel. “I knew it would help them keep their TCO [total cost of ownership] down.” In considering bids from two other VoIP providers, he soon discovered deal-breakers. The first company wanted the franchisee to maintain service via SIP trunking, which would significantly increase TCO and not be cost-effective. The second company offered only metered service, which would make the franchisee’s phone costs unpredictable. “8x8 won out because of the numbers,” says Daniel. “Their fees were lower and consistent from month to month. It was a much better cost structure for a franchisee with 20 restaurants distributed across two counties.” 8x8 smoothly manages complicated number porting Although the McDonald’s franchisee only needed standard 8x8 service at the restaurants, there was a challenging complication: the 20 sites had more than 80 telephone numbers from over a dozen different providers! All of these numbers had to be ported to the 8x8 system, while incurring as little downtime as possible for the restaurants. “8x8 managed the number porting for us and they did a beautiful job,” says Daniel. “There was very little downtime, and the whole process was smooth as ice.” Within 12 weeks, all the restaurants’ numbers had been successfully ported over to 8x8, and soon thereafter, all 20 restaurants had moved to 8x8 service. Costs go down 35%—and reliability is the highest in the region Since switching to 8x8, the franchisee’s phone costs have gone down 35%, which is less than half the cost The franchisee’s phone of traditional landline service. Downtime has also been dramatically reduced. costs have gone down 35% “We used to have at least one restaurant down every and downtime has also been single day,” says Daniel, who has continued on as IT dramatically reduced. director for the franchisee. “Now we have the most uptime of any McDonald’s franchise in the Indianapolis region, which includes the greater Nashville area.” 8x8 Case Study