Why are you considering a new UCaaS solution? (1227 Responses) I have a legacy PBX that is out of warranty: 21% I have service contract expiring soon and want to explore my options: 14% I have outgrown my current system: 12% I am paying too much for my current solution: 10% I no longer want to be responsible for managing my telephony environment: 10% I am not satisfied with the quality of tech support I receive: 9% I have too many disparate systems and want to consolidate to a cloud-based solution: 9% I have experienced a recent outage and seek a more reliable solution: 7% Source: AVANT Assesment Data About two-thirds are not looking to bundle different services from the same UCaaS provider, prefer- ring a best-of-breed approach applied by a combination of their own knowledge plus the expertise of their IT teams or Trusted Advisor. Would you like to bundle services from the UCaaS provider? (667 Responses) 64% 10% 10% of 667 of 667 of 667 No Yes, SD-WAN Yes, circuits Source: AVANT Assesment Data The most requested features include voicemail-to-email; click-to-dial; presence; call reporting, and enhanced integration for various apps. All were within 4%of one another. Copyright © 2020 AVANT Communications, Inc. 7