“Nearly one-fourth of the respondents report they are considering a UCaaS solution...” In addition, the pre-sales phase includes an end-user survey called the Interactive Quick Assessment (IQA), administered by Trusted Advisors. The IQA is a systematic way of gathering the relevant infor- mation necessary to understand customers’ needs, attitudes, and resources, empowering the Trust- ed Advisor to deliver a customized and personalized offer to each client. This comprehensive line of questioning is an important resource designed to assure customer satisfaction after Trusted Advisors deliver each solution. In fact, more than 60% of IQA respondents approach their Trusted Advisor early, discussing UCaaS during the initial exploration phase. About one-third of customers already have begun reviewing their options for UCaaS providers. Where are you in the UCaaS evaluation process? (684 Responses) 14% 56% 30% of 684 of 684 of 684 Still Considering Still Learning Already Looking UCaaS About UCaaS at Providers Source: AVANT Assesment Data Nearly one-fourth of the respondents report they are considering a UCaaS solution because their legacy system is falling out of warranty, thereby making the move to UCaaS especially timely. 6 Copyright © 2020 AVANT Communications, Inc.