UCaaS: Tech Benefits • Upgrade Seamlessly: UCaaS frees organizations from expenses required to support, maintain, and upgrade traditional on-premises phone systems. In this model, businesses are always on the latest version, with access to a full suite of next-gen features. Moreover, these upgrades typically take place seamlessly in the background. • Eliminate Downtime: For companies that rely on phones to transact business, the cost of downtime can reach tens or hundreds of thousands of dollars per hour. UCaaS platforms are generally redundant across multiple data centers, meaning failover is inherently built in. In the on-prem world, many businesses don’t build a DR site at all; when they do, it can be very costly (upwards of 40% of the cost of the primary site). UCaaS delivers that for free, with a guaranteed SLA for uptime. • Rapid Scalability: add seats and even link new branches with ease; in the event of a business downturn, decrease commitment with minimal sunk costs. • Additional Features: Desktop Client, Mobile Client, SMS, IM/Chat, Application Integration, Voicemail Transcription, AI • Call Center Efficiencies: if your organization operates a contact center, unlock benefits such as analytics and CRM integration to better support call agents, who will better support your customers in turn