LLM: Anthropic, OpenAI, LLM: OpenAI Zoom Verticals: CPG, Education, Verticals: Retail, LLM: Available Upon Energy/Utilities, Financial Technology Request Services, Government, Insurance, Healthcare, BYO AI: yes Verticals: n/a Hospitality/Travel, LLM: HuggingFace; others Manufacturing, LLM(s) leveraged by LLM: NICE CXone Expert OpenAI Integration: BYO AI: yes Pharmaceuticals, Real provider's platform Verticals: none pre- Zoom’s unique federated Estate, Retail, Technology, trained; can be congured Verticals: Financial approach to generative AI LLM: DialpadGPT OpenAI Integration: Five9 Telecommunications, verticals where LLM pre- for additional cost Services, Healthcare, is designed to deliver high Studio provides pre-built Transportation trained with industry- Hospitality, Retail, quality results by Verticals: n/a tasks for FAQs. Answers BYO AI: yes specic information is BYO AI: yes Telecommunication, Travel dynamically incorporating Large Language Model can be stored in Studio available Zoom’s articial BYO AI: no datastores. Question can OpenAI Integration: have OpenAI Integration: can BYO AI: yes intelligence model as well either be identied by NLU ofcial partnership with ability to support BYO AI use open APIs to connect as third-party articial OpenAI Integration: n/a application or by OpenAI & using their OpenAI directly to OpenAI Integration: intelligence models leveraging built-in enterprise API. options for using Open AI Genesys Cloud CX, deploys OpenAI in the provided by integration in solution primarily through Web NICE private cloud subprocessors, such as with OpenAI. OpenAI inte Based on the use case & Messenger. OpenAI and Anthropic. gration requires API key to complexity of the task, With this approach, AI be provided by customer. Sprinklr AI team evaluates Companion can SLAs with OpenAI are different models to best incorporate innovations in managed by customer. use across Sprinklr articial intelligence capabilities based on models while getting the performance, latency, & benets of improved efciency. quality and performance. Attribute / Skill-based Attribute / Skill-based Attribute / Skill-based Routing, Bullseye Routing, Attribute / Skill-based Routing, Omni-Channel Routing, Bullseye Routing, Omni-Channel Queues, Routing, Bullseye Routing, Attribute / Skill-based Attribute / Skill-based Queues, Priority Routing Omni-Channel Queues, Predictive Routing, Omni-Channel Queues, Routing, Omni-Channel Routing, Bullseye Routing, supported call routing Routing Options Personality Routing, Preferred Agent Routing, Personality Routing, Queues, Predictive Omni-Channel Queues, models Additional Capabilities: Predictive Routing, Priority Routing Predictive Routing, Routing, Preferred Agent Preferred Agent Routing, Longest Idle, Preferred Agent Routing, Preferred Agent Routing, Routing, Priority Routing Priority Routing Simultaneous, Sequential Priority Routing Additional Capabilities: Priority Routing Read more here and here Proprietary Proprietary Proprietary Proprietary Third-Party (Assembled, Third-Party (Playvox) Proprietary Third-Party (Calabrio, Calabrio, CallMiner, Third-Party (Verint) Third-Party (Full List) Playvox, Verint) Community WFM, Eleveo, WEM solution features, Features Include: Features Include: Verint) Workforce Engagement whether proprietary or Gamication, Performance Features Include: Features Include: Gamication, Performance Features Include: (WEM) Offering enabled by strategic 3rd- Management, Quality Gamication, Performance Gamication, Performance Management, Quality Gamication, Performance Features Include: party partners Management (QM), Management, Quality Management, Quality Management (QM), Management, Quality Gamication, Performance Workforce Management Management (QM), Management (QM), Workforce Management Management (QM), Management, Quality (WFM) Workforce Management Workforce Management (WFM) Workforce Management Management (QM), (WFM) (WFM) (WFM) Workforce Management (WFM) CCPA, CPNI, FedRAMP, CCPA, CPNI, CSA, CCPA, CPNI, CSA, GDPR, FINRA, GDPR, HIPAA, CPNI, CSA, FINRA, GDPR, FedRAMP, FINRA, GDPR, HIPAA, ISO 27001, PCI, HITRUST, ISO 27001, PCI, CSA, GDPR, HIPAA, ISO HIPAA, HITRUST, ISO CCPA, CPNI, CSA, GDPR, HIPAA, HITRUST, ISO Regulatory compliances SOC 2, SOX SOC 2, SOX 27001, PCI, SOC 2 27001, SOC 2, SOX Compliance HIPAA, ISO 27001, PCI, 27001, PCI, SOC 2, SOX the supplier meets SOC 2, SOX Additional Compliances: Additional Compliances: Compliance Page Additional Compliances: Additional Compliances: Full List AGID, ENS, HDS, IRAMP, Full List Full List ISO 27018,Full List link to provider's case Case Studies Case Studies Case Studies Case Studies Case Studies Case Studies Case Studies studies page Verticals in which supplier Automotive, Education, Education, Healthcare, Finance, Healthcare, Energy/Utilities, Finance, Legal, Retail, Healthcare, Top Customer Verticals has historically had the Finance, Professional Finance, Healthcare, Retail Retail, Wealth Manufacturing Healthcare, Hospitality Financial Services most success Services, Retail Management On-Site Implementation / Does the supplier charge Yes Yes (25+ seats) Yes Yes Yes Yes Training extra for these services? Implementation Description or link Implementation Overview Available Upon Request Implementation Overview Available Upon Request Available Upon Request Implementation Overview Overview providing further detail does provider integrate with external Knowledge Base(s) or offer its own Integrated Integrated Knowledge Base for Knowledge Base Integrated Integrated Native Native customer to populate the Native Native CCaaS platform to reference in AI or Agent Assist situations? Collection of reports Downdetector offering real-time status Downdetector Downdetector Downdetector Downdetector Downdetector Downdetector and outage information