NPS of 80+ for pro Google gives Dialpad an services and Day 2 support exception partner status - Genesys is one of the in 2023. meaning they are not in biggest privately held tech AppConnect marketplace the Google Marketplace companies in the world with pre-integrated free Inference IVA (Interactive but will still retire a with an annual R&D trials (30-45 day) of Virtual Agent) solution is a customer's Google spend investment of over CCAAS tools like WFM, Only provider with one great land & expand requirements. $300M. QM, Dialers and advanced client for video meetings, standalone solution that Industry leader with analytics webinars, events, phone, can overlay any existing robust omni-channel and unique features of the Native voice Intelligence We have over 7,500 chat, mail, calendar, omni- Differentiators ACD platform. workforce optimization technology A.I. to give agents real- customers, over 30 years’ Commissions are paid on channel CX suite, WFM, solutions, including speech time sentiment analysis, experience, and over 1,500 AppConnect revenue QM, HR, whiteboarding, Five9 Workforce analytics and AI transcription, and partners earned by deeply recording, notes, docs, all Automation (WFA) compliance adherence. understanding the needs Global availability in over with AI Companion. solution can streamline a of our customers. 100 countries with variety of tasks such as Built on Google Cloud's industry leading MOS emailing an invoice or Platform using We own over 1,500 active score of 4.3 saving notes to a case microservices patents. without requiring human architecture. intervention. Legend - Glossary of Terms