Team SMS for CQ Numbers New ways to communicate with traditional callers: ● Engage with Call queues over team SMS/ MMS ● Enables a team of users to monitor and respond to customers over text messaging ● Team members can reply to same SMS thread. Analytics will be supported for the Team SMS feature ● Requires Power Pack ● Currently available in US & Canada © 2021 Zoom Video Communications, Inc. CONFIDENTIAL - Internal Use Only Note ; transfer conversation on roadmap in ‘22 62
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