Access Physicians, Kiesel Law, Trend Micro, Key customer wins University of Washington SAP, Cerner, Telstra, Notable Clients (references available upon Schneider Electric, GE request) Additional case studies here. References available upon request. Verticals in which supplier Education, Healthcare, Microsoft is leveraged Top Customer Verticals has historically had the Professional Services, across most verticals most success Technology On-Site Implementation / Does the supplier charge Yes Via Microsoft partners Training extra for these services? Implementation Description or link Implementation Overview Via Microsoft partners Overview providing further detail Collection of reports Downdetector: Microsoft Downdetector offering real-time status Downdetector: Zoom Teams and outage information Native and/or 3rd-party Collaboration Solutions Zoom Meetings, Webinars, resale options offered by 3rd-party offerings only Available Room Systems supplier World-class video/web conferencing platform, Microsoft calling plans including Zoom Room only available in 10 Systems with wireless countries (as of January content sharing and one- 2020) click meetings Limited SLA - only 99.9% Single platform organically "good call rate" guarantee developed, providing a when using Teams- consistent user experience certied desk phone over across chat, meetings, and wired ethernet. phone on any preferred Unique features of the device Differentiators At list rates, Teams calling provider is approximately $12- Contact Center 36/month + cost of E1/3/5 partnerships with Five9, license: Genesys, NICE inContact, E1/E3 ($8/$20) + phone Talkdesk, and Twilio, license ($8) + conferencing allowing agents to use ($4) + domestic calling Zoom Phone endpoints to plan ($12) or international eld voice interactions calling plan ($24) OR E5 ($35) + domestic calling Zoom App Marketplace plan ($12) or international with 200+ apps and bots, calling plan ($24) along with free access to APIs and SDKs