Anecdotally, we also find that when companies use applications outside of work (for family communications, volunteer work, school associations, church groups, etc.) they are able to jump right into using those same apps at work. Research participants using Zoom said an average of 24% of their employees require no training, compared to an industry-wide average of 17.3%. Not only is there no training cost associated with those employees, but they also can start using the applications on Day 1, leveraging the value they derive immediately. They become productive quicker, and they don’t lose time doing their normal day job to attend training classes. Among organizations that required training, most spent anywhere from 30 minutes to a full day to train employees, and less than 5% spent more than a full day. As Figure 2 illustrates, 47.1% of Zoom’s customers spent an average of 30 to 60 minutes per employee for training, compared to 25.6% for all providers measured in the study. Essentially, employees at nearly half of the companies using Zoom were fully operational within 30-60 minutes, resulting in cost reduction and productivity improvement. Employee Training Timeframes 30-60 minutes of training 2+ hours of training 60.0% 50.0% 47.1% 48.3% 40.0% 30.0% 29.4% 25.6% 20.0% 10.0% 0.0% Zoom Overall Figure 2: Employee Training Timeframes On the flipside, only 29.4% of Zoom’s customers required two or more hours of training per employee, compared with nearly half of companies overall. Organizations must evaluate not only 6 ©Metrigy, 2022 www.metrigy.com