the impact on employees, but also on customers or business partners who use the platform to communicate. Day 2 Costs: Ongoing Management and Operations More significant than the one-time implementation and training costs are the ongoing management and operational costs. After all, these costs stay with an organization as long as they are using the UCaaS platform. They also are costs that may be hard for IT leaders to uncover. They can get prices from providers on implementation and licensing, for example. But how many IT staff members are required to manage the UCaaS platform? They typically don’t know until they start using the applications. That’s why we gather data that tracks the human costs associated with the applications. We evaluated a few areas of operational costs. First, we looked at the IT staff costs by asking how many full-time equivalents manage UCaaS, along with their average compensation. And we gathered the amount spent on third-party managed services. As Figure 3 illustrates, those using Zoom spend an average of $239.28 per employee per year, while the overall average among all vendors is $534.48 per employee per year. Research participants using Zoom spend 55% less to manage and operate their UCaaS platform than the industry average. This equates to $295 per employee, per year, or $24.60 per employee per month—savings that nearly covers the cost of a Zoom United Enterprise license ($30 list). Annual Operational Costs, Per Employee Internal IT Staff Managed Services $600.00 $534.48 $500.00 $400.00 2.2x $300.00 $239.28 $200.00 $100.00 $0.00 Zoom Overall Average Figure 3: Annual Operational Costs, Per Employee 7 ©Metrigy, 2022 www.metrigy.com