Compensation for IT staffs can vary, so we also track the number of IT staff members required to manage UCaaS (ie, platform, applications, integrations, day-to-day break-fix, administration and provisioning, etc.). Research participants provided the number of ___________ full-time-equivalents. So, for example, if a company has four IT staff members each spending about 50% of their time managing Number of IT staff UCaaS, the number of full-time-equivalents is two. members per 1,000 employees In evaluating the number of full-time-equivalents per 1,000 ___________ employees, we find that those using Zoom save an average of nearly one employee compared to the industry average. Research Zoom 1.98 participants using Zoom require an average of nearly two IT staff Average 2.78 members to manage the platform, while the industry average is nearly three IT staff members. Employee Onboarding and Provisioning Other factors also contribute to costs, productivity, and usability. One such factor is the ability to onboard employees and update profiles or permissions. These functions vary based on meetings platforms and voice platforms. On average, 32% of organizations onboard or change their employees within 15 minutes for meetings apps, and 32.8% do the same for voice. Among those using Zoom, those figures are 40.6% and 53.6%, respectively. (Please see Figure 4.) Percent of Companies that Onboard/Change Employees Within 15 Minutes Zoom Overall Average 60% 53.6% 50% 40.6% 40% 32.8% 32.0% 30% 20% 10% 0% Voice Meetings Figure 4: Percentage of Companies that Onboard/Change Employees Within 15 Minutes 8 ©Metrigy, 2022 www.metrigy.com