Direct Routing represents a simple and flexible way for companies to connect to the Microsoft Phone Microsoft Teams System. Organizations can source SIP trunks from Telephony carriers or use managed service providers to get a more end-to-end solution including contact center. The Direct Routing offering allows providers to configure cloud-based Session Border Controllers (SBCs) to route calls from the Microsoft Phone System to their network for public telephony network access (PSTN). Depending on the Direct Routing solution, you can access additional specialist support to help optimize your telephony offering. For instance, with a provider like CallTower, you can port existing numbers from your existing carrier, so you don’t have to change numbers during a migration, or you can add services such as paging, handsets, headsets, contact center, CRM integration, redundancy services and receptionist console to mention a few. Direct Routing allows Microsoft Teams users to access their telephony solutions Direct Routing is advised as the ideal solution in more countries than you could access for Teams UCaaS if you’re looking for with Microsoft Calling Plans. Additionally, flexibility, advanced key integrations, and unlike with Microsoft Calling plans, Direct additional customized features. Routing gives companies a vast range of routing options to choose from. Microsoft Teams Operator Connect Operator Connect is the recent addition to Microsoft’s solutions for calling functionality. The platform enables enterprises to choose their own Teams PSTN carrier – like Direct Routing. With Operator Connect, the focus is on using a certified Microsoft provider via the Office 365 Admin Portal to manage your voice services. www.calltower.com [email protected] (800) 347-5444