Microsoft Teams, Zoom Phone, RingCentral

The Top Unified Communications Providers in 2024

detailed research for Calltower, Microsoft Teams, RingCentral, SCB Global, and Zoom Phone.

UCaaS Matrix link to provider's Provider CallTower Microsoft Teams RingCentral SCB Global Zoom Pathnder prole Salt Lake City, UT; HQ Location of headquarters Redmond, WA Belmont, CA London, England San Jose, CA Rochester, NY # of Employees in-house staff 180 144,000 4,000 50 6,000 Privately owned or Public / Private Private Public: MSFT Public: RNG Private Public: ZM publicly traded Number of licenses Seats in Service 1M 17M (Teams Phone PSTN) 5M 26,000 7M (Zoom Phone) deployed Standalone UCaaS: 100 seats # of seats or MRC Minimum Seat Count / $500 MRC (about 50 minimum required to no minimum no minimum No minimum if at least 10 no minimum MRC seats/100 CCPs) engage Anywhere365 CCaaS seats or 20 SCB Global CCaaS seats purchased Ideal opportunities for the Sweet Spot 75-10,000 seats 2-10,000+ seats 500-25,000 100-1,000 seats 150-2,500+ seats provider Companies acquired and Appia, ConnectSolutions LinkedIn, Skype Keybase, Kites, Solvvy, Key Acquisitions integrated into the (S4B), OneStream, Dimelo, Glip n/a Technologies, Yammer Workvivo supplier's offering SoundConnect Data-at-rest locations: APAC: Hong Kong, APAC: Singapore, Sydney, Hyderabad, Melbourne, APAC: Hong Kong, Japan, Tokyo Mumbai, Osaka, Malyasia, Singapore, South Singapore, Sydney, Tianjin, Location of supplier's data APAC: Hong Kong, Korea Canada: Toronto, Third Party: leverages Tokyo centers Singapore, Sydney Vancouver Azure, Equinix, and Canada: Quebec City, Telehouse cloud Canada: Toronto, APAC: Asia-Pacic EMEA: Frankfurt Toronto EMEA: Amsterdam, Paris, footprints. Vancouver Zurich Datacenter Locations EMEA: Europe, Middle UK: London EMEA: Austria, Finland, Ability to scale in 50+ EMEA: Amsterdam, East, Africa France, Ireland, LATAM: Rio de Janeiro Azure Locations & 500 Frankfurt US: Atlanta, Chicago, Netherlands, Poland, PoP locations via LATAM: Latin America Dallas, Los Angeles, Salt Sweden UK: London Megaport SDN LATAM: Queretaro Lake City, Northern interconnect (Mexico), São Paulo NA: North America Virginia LATAM: Brazil, Chile US: Atlanta, Chicago, Dallas, Miami, New York, US: Denver, Newark, New UK: Cardiff, London San Jose, Vienna (VA) York City, San Jose, Virginia US: Bay (CA), Boydton (VA) local DID + in-country International Full PSTN calling experience, number 39 Countries 34 Countries 45+ Countries 80+ Countries 47+ Countries Replacement portability, access to emergency services ALE, Avaya, Cisco, Mitel, Audiocodes, Cisco, Poly, Via 3rd Party: Audiocodes, Algo, Audiocodes, Cisco, IP phones supported Poly, tekVizion, Unity Snom, Yealink Compatible Handsets Cisco, Poly, Yealink Cisco, Crestron, Poly, Grandstream, Logitech, and/or resold by supplier Yealink Poly, Snom, Yealink Read more here. any SIP-based device Cisco (Dedicated Instance, Webex Calling) Does provider leverage a Metaswitch proprietary/native Microsoft Teams (see Platform platform or leverage a Microsoft Proprietary Proprietary Microsoft Teams (see below) platform via third-party below) partnership? Zoom (BYOC, Zoom One, Zoom Phone) Middleware (Call2Teams, TeamMates) Direct Routing - Bundled Direct Routing - Bundled Direct Routing - Bundled PBX PBX PBX Direct Routing - Bundled Microsoft Teams Supplier's capability with n/a (Microsoft Calling PBX Direct Routing - Microsoft Direct Routing - Microsoft Direct Routing - Microsoft Integrations Microsoft Teams Plan) PBX PBX PBX Direct Routing - Microsoft PBX Operator Connect Operator Connect Embedded Dialer Embedded Dialer

Cloud Security Alliance (CSA), GDPR, HIPAA, CCPA, CPNI, Cloud CCPA, Cloud Security CPNI, Cloud Security HITRUST, ISO 27001, SOC Security Alliance (CSA), Alliance (CSA), FedRAMP, CCPA, CPNI, GDPR, Alliance (CSA), GDPR, 2 FedRAMP, GDPR, HIPAA, Compliance standards the GDPR, HIPAA, HITRUST, HIPAA, PCI, SOC 2 HIPAA, HITRUST, ISO HITRUST, ISO 27001, SOC provider has met or is ITAR, ISO 27001, PCI, SOC Compliance 27001, PCI, SOC 2, SOX Additional Compliances: 2 capable of assisting a cloud 2, SOX Additional Compliances: Cyber Essentials, Ofcom customer in meeting. CMMC Additional Compliances: (UK), NENA Association, Additional Compliances: Additional Compliances: FINRA regulated by local NRA FERPA, IAPP, NCSC DOD Full List (National Regulatory IL2, PIPE/PHIPA; Full List Authority) Five9, Intermedia, Solgari, Cisco Webex Contact Anywhere365 Ring Central Contact Contact center solutions Center Contact Center none Center (NICE inContact), Proprietary the supplier offers OPTO4Contact RingCentral CX Zoom Contact Center (Q4 (Proprietary) 2023) Can imitate Key Phone Key System Emulation Yes No No No Yes System functionality Does the supplier offer SIP SIP Trunking Available trunking services for on- Yes No No Yes Yes premises PBXs? Bullhorn, Google Agile CRM, Athena, Workspace, HubSpot, Bullhorn, Cerner, Cisco JobDiva, Kustomer, Webex/Webex Teams, Microsoft Dynamics, Cerner, EPIC, Google Cisco Webex/Webex EPIC, Fiserv, HubSpot, Microsoft Ofce, NetSuite, Workspace, HubSpot, Teams, HubSpot, Jack Henry, Kustomer, Salesforce, ServiceNow, JobDiva, Microsoft Microsoft Dynamics, Meditech, Microsoft Slack, SugarCRM, Dynamics, Microsoft 3rd-party SaaS solutions Microsoft Ofce, Line of Business App Dynamics, Microsoft Zendesk, Zoho Ofce, Salesforce, the supplier has integrated Salesforce, Slack, Zendesk, n/a Integrations Ofce, NetSuite, ServiceNow, Slack, with Zoho Salesforce, ServiceNow, Additional Integrations: SugarCRM, Zendesk, Zoho Slack, SugarCRM, 351 pre-built, including Additional Integrations: Zendesk, Zoho Asana, Clio, Conuence, Additional Integrations: Full List GitHub, Jira, MailChimp, Full List Additional Integrations: Marketo, Oracle Sales ACT!, Oracle Cloud, Theta Lake, VMware, Zapier Assign Action Items Live Language Translation Assign Action Items Live Language Translation Note Taking & Live Language Translation Note Taking & Summarization Articial Intelligence tools Summarization Note Taking & AI Capabilities incorporated in the none Real-Time Transcription none Summarization provider's solution Real-Time Transcription Sentiment Analysis Real-Time Transcription Sentiment Analysis Additional Capabilities: Sentiment Analysis Additional Capabilities: Conversation Intelligence Full List. SD-WAN technologies SD-WAN Offerings that these providers offer Bigleaf Networks none none Versa Secure SD-WAN none and manage themselves. Do these suppliers offer Dedicated Circuits for yes; dedicated voice UCaaS trafc only, yes; dedicated voice yes; dedicated voice Circuits Offered circuits, DIA, and SIP no no Internet circuits, and/or circuits circuits trunking SIP trunking? If yes, please specic which ones. If MPLS is supported, can the client bring any MPLS Bring Your Own MPLS yes yes yes yes yes provider? Additional cost likely to apply. Verticals in which supplier Automotive, Construction, Business Services with Education, Healthcare, Finance, Healthcare, Top Customer Verticals has historically had the n/a Finance, Healthcare, B2C, Finance, Professional Services, Manufacturing, Retail most success Retail, SLED Government, Healthcare Technology On-Site Implementation / Does the supplier charge Additional Charge via Microsoft partners Additional Charge Additional Charge Additional Charge Training extra for these services? Implementation Description or link Read more here via Microsoft partners Read more here Available Upon Request Read more here Overview providing further detail Escalation Paths with title, 24/7 global access Does the supplier provide email, mobile numbers Dedicated support included. 24/7/365 support dedicated support published on website. included. Advanced Premier/Premier+ Dedicated Customer included; premium personnel? If so, is this Read more here. dedicated 24/7 support packages available for Support support package available included or is there an SLA offered for additional additional charge. for additional charge additional cost? charge. Client Success Plan Read more here

RingCentral Meetings, RingCentral Messaging, Native and/or 3rd-party Microsoft Teams, Collaboration Solutions Cisco Webex, Microsoft Fax, SMS, RingCentral resale options offered by Microsoft Teams Live Microsoft Teams Proprietary Available Teams, Zoom Rooms, RingCentral Room supplier Events Connector, RingCentral Webinar link to provider's case Case Studies Read more here. Read more here. Read more here. Available Upon Request Read more here. studies page 30+ Data Centers Offers three Gartner- worldwide; 45+ carrier leading UC platforms: peering; 200+ ISP Peering 1) Microsoft (Operator 40+ Global Ofce Connect and Teams Direct Countries with expanded Routing), Microsoft Co-Sell Ready International Virtual 2) Cisco (Cisco UCM, Supplier, meaning SCB Number coverage to 100+ Webex Calling) Global sales are co- countries; localization for 3) Zoom with key business branded with Microsoft, 16 languages, and service integrations and DID reducing Microsoft spend to China & India (ICB) availability in 70+ requirements. All-in-one platform for countries. Provisioning of Contact Center, AI, Virtual 100+ ISV Partners; largest 25+ integrations through Compliant call recording Agent, Phone, E-mail, developer community in CallTower Connect, a for PCI-DSS and MIFID II Calendar, Video Meetings, the cloud space - 40,000+ proprietary admin control adherence Room Systems, Digital unique features of the Developers, 30+ GLIP Differentiators hub. Read more here. Signage, Content Sharing, technology Integrations, 250 + End Customer Investment Whiteboarding, Team RESTful APIs and Cloud Microsoft CSP - single Funds (ECIF) Approved Chat, Events, Webinars Integrations point of contact for Ofce Supplier, meaning and more with over 2,000 365, voice migration, Microsoft sets aside app integrations with rich 2022 Gartner® Magic implementation and funding in scal budgets to APIs and SDKs. Quadrant™ for UCaaS, support. pay for implementation 300+ pre-built services to the end integrations, Open API's, CallTower can also deliver customer in support of Worldwide, 99.999% GCC High Microsoft Microsoft products and uptime SLA, TLS and SRTP Teams Direct Routing solutions. Data Encryption, On Audio Conferencing and demand and dynamic End- PSTN calling via to-End Encryption for AudioCodes session RingCentral video, HIPAA, border controllers (SBCs) FINRA, HITRUST, and ISO for security. 27017 and 27018