ANALYSIS OF BENEFITS Legacy System Deprecation Ref. Metric Source Year 1 Year 2 Year 3 E1 Legacy solutions cost Interviews $500,000 $500,000 $500,000 E2 Legacy long-distance charges Composite $3,000 $3,000 $3,000 E3 Real estate costs Interviews $50,000 $50,000 $50,000 1 FTE at E4 Legacy maintenance effort $110,000 fully $110,000 $110,000 $110,000 burdened salary Et Legacy system deprecation E1+E2+E3+E4 $663,000 $663,000 $663,000 Risk adjustment ↓15% Etr Legacy system deprecation (risk-adjusted) $563,550 $563,550 $563,550 Three-year total: $1,690,650 Three-year present value: $1,401,465 THE TOTAL ECONOMIC IMPACT™ OF DIALPAD AI CONTACT CENTER 17