The Top CPaaS Providers in 2023

CPaaS Matrix link to provider's Provider 8x8 IntelePeer RingCentral Vonage Business Edify Sinch Pathnder prole Fishers, IN; Santa Monica, HQ Supplier's headquarters Campbell, CA San Mateo, CA Belmont, CA Holmdel, NJ Atlanta, GA CA number of in-house # Employees 1,600 280 5,000 2,500 100 4,200 employees Privately owned or Public / Private Public: EGHT Private Public: RNG Public: VG Private Public: SINCH (XSTO) publicly traded Verticals in which supplier Consumer Marketing, Education, Finance, Healthcare, Technology, Finance, Healthcare, Healthcare, Insurance, Finance, Healthcare, IoT, Top Customer Verticals has historically had the Education, Healthcare Healthcare, Retail Retail, Transportation Retail Media & Entertainment most success (Telehealth) Transportation customer seeking pure- 8x8 does not provide pro. play CPaaS services for CPaaS; poor opportunities for the requires customer customer seeking ACD needs extensive IVR Government (local, state, SMS and OTT spammers; Bad Fits pending provider personnel familiar with solution scripting, customizable federal) gray message routing APIs or qualied partner video (beyond link to to implement meeting via browser), or pre-built 2FA capabilities no cost to use 8x8 APIs; if development is necessary, client would incur costs through a third party no cost to use Vonage no cost to use RingCentral on-site onboarding, any one-time costs APIs; if development is One-Time APIs; if development is hardware (if needed: necessary to roll out if customer requires a n/a necessary, client would varies Implementation Costs necessary, costs would Chromebooks, headsets, solution special number (short or incur costs through a third apply desk phones) long code) for SMS party delivery, there is a cost to purchase and maintain the special number RingCentral does not charge for access to their APIs, and includes a set amount of included usage for customers as part of their UCaaS plan. SMS, ChatApp and video Once included allotments The Vonage API platform Recurring costs are services are priced on a Standard or Advanced of minutes, SMS, etc is is usage-based billing. The dened based on the type ongoing fees for using the Recurring Costs per message and/or Bundled Packages utilized customers are only recurring cost would licensing and usage of desired communication service monthly user fee (MAU) Usage charges billed based on usage at be by choice with a specic channel and service or for usage. competitive rates. support package. product of Sinch. Customers may realize additional cost savings through plan upgrades or by purchasing bundles of minutes or SMS in advance. No; APIs included as part of UCaaS (MVP) or in the Can SD-WAN be sold on case of social media (see its own, without circuits or Sold Standalone Yes Yes Messaging app Yes Yes Yes other network/cloud integrations) with CX services? offerings (Engage Digital or Engage Voice) Pricing starts at $49/mth under their Message Media platform for a MRC, # users, # devices, # no minimum (30+ seats singer user, unlimited Minimum Deal Size $1,000 MRC $250 MRC no minimum no minimum sites, etc. preferred) contacts, basic reporting, and MMS-enabled as well as 1,000 SMS messages per month. Chatbots Management MMS (US/Canada only) Reporting Chatbots Chatbots Chatbots Chatbots SMS (US/Canada only) Email Email Email Email Video (Meeting Management Management Management Management Creation/Recording MMS MMS MMS Management MMS Retrieval only) Multi-Factor Multi-Factor Multi-Factor Multi-Factor Multi-Factor Voice Authentication (MFA) Authentication (MFA) Authentication (MFA) Authentication (MFA) Authentication (MFA) Voice Bots Natural Language Natural Language Natural Language Reporting Natural Language Processing (NLP) Processing (NLP) Processing (NLP) SMS Processing (NLP) CPaaS Capabilities features offered Built Using SMS/Voice Payments (via API) Payments Payments Two-Factor Payments APIs Reporting Reporting Reporting Authentication (2FA) Reporting Multi-Factor Sentiment Analysis Sentiment Analysis Sentiment Analysis Video (Text to Speech call Sentiment Analysis Authentication (MFA) SMS SMS SMS only or mobile SDK) SMS Payments Two-Factor Two-Factor Two-Factor Voice Two-Factor Two-Factor Authentication (2FA) Authentication (2FA) Authentication (2FA) Authentication (2FA) Authentication (2FA) Video Video Video Voice Voice Voice Voice Voice Bots Roadmap Voice Bots Voice Bots Voice Bots Natural Language Processing (NLP) Sentiment Analysis