Apple Business Chat Apple Business Chat Apple Business Chat With Engage Digital Facebook Messenger Facebook Messenger Facebook Messenger Facebook Messenger Subscription Google RBM Google RBM Google RBM digital communication Instagram Apple Business Chat Messaging App Facebook Messenger Instagram Instagram Instagram apps vendor can connect Viber Facebook Messenger Integrations WhatsApp Line Line Line to via API WeChat Instagram Viber Viber Viber WhatsApp WeChat WeChat WeChat WeChat WhatsApp WhatsApp WhatsApp WhatsApp 99.99% uptime for Authentication, 99.999% uptime for Sinch SLA & Support Service Level Agreements Messaging, Video, Voice SLAs 99.99% uptime 99.999% uptime UCaaS services; no SLA for 100% offered through Enterprise Plan; API at this time Sinch Messaging SLA fees returned for non- compliance number of countries vendor APIs and other Global API Availability value-added Global Global Global 220 countries 60+ countries Global services/solutions are available in Global; ofces on most number of countries continents; can help Global; 100% reach to all Local Number Availability where local and toll-free procure local numbers 120 countries Global 107+ countries 60 countries mobile carriers worldwide numbers can be accessed based on country requirements as needed Can offer access to SMS short codes globally based on channel availability. number of countries SMS Short Code Short code can be can assist in facilitation of where SMS short codes 200 countries Not available 107+ Countries Availability provided in U.S. purchasing Check for SMS short/long can be accessed code and toll-free availability using self- service portal 40 per minute (default); maximum volume of can be increased to 3 per US Toll-Free SMS outbound SMS messages second with plans to 10 per second (higher 50 per second 10 per second 30 per second 75 per second Throughput per second on US toll-free support higher based on use case) phone number throughputs as carriers allow on ICB maximum volume of US Short Code SMS outbound SMS messages 100 per second 100 per second Not available 50 per second 100 per second 500 per second Throughput per second on US short code numbers varies based on message 40 per minute (default); maximum volume of type and number risk can be increased to 1 per US 10DLC (10-Digit Long- outbound SMS messages score of the account second with plans to 75 per second (with carrier 300 per second 30 per second (higher ICB) 75 per second Code) SMS Throughput per second on US 10DLC opened for the short code; support higher approval) numbers ranges from 15 to 60,000 throughputs as carriers per second allow on ICB All documentation and SDKs are publicly available here. Developers can get started for free with trial Developer portal with API accounts that include access management credits. (password ow, JWT, and OAuth2) Dashboards, sandboxes, inspection and debugging Support user phone API management API access analytics tools, reporting and number API, REST API call API Management capabilities offered to Managed Services including latency and error analysis interfaces with Yes Yes within Automation API. customers codes APIs, and more. Reporting API Automated QA and Additional capabilities graduation process to help include: account developers address and x management and errors "subaccount" division, feature management, auditing, data redaction, debugging, reporting, analysis. Integrated UC/CCaaS availability of integrated No No Yes Yes Yes Yes Platform UC/CCaaS platform Access to APIs via no code, low code, and pro code Resources include: capabilities including out of the box integrations, - API references, code embeddable widgets, snippets, guides and multi- sample apps, SDKs (11 step tutorials languages), and award- - End to end use case winning APIs. sample projects - CLI, frontend and RingCentral Developers backend SDKs, example Sinch offers online provides customers, repositories and higher developers community partners, and developers level libraries with the latest Sinch with extensive resources provided to - Productized partner Developers SDK and Documentation, code documentation, getting developers (e.g. code integrations to services sample RESTful APIs to Documentation here. examples, API docs, visual started guides, how to Documentation here. Developer Resources repositories, sample including Amazon Lex, easily integrate with Sinch Code builder included. builders, no code apps, and videos, one-click app Code builder included. projects, SDKs, visual Microsoft Flow, etc. CPaaS platform for two- customer support creation, sandbox for app builders, data logging) - Learning written and way SMS and OTT Channel development, API video content, including communication. analytics, API references, YouTube videos and forums, free developer DevTV (Twitch) Documentation here. support, access to the Game Changers program, Vonage also has a monthly meetups, and an Community team that annual developer organizes events and conference. workshops, a start-up program, and Vonage Our developer website, Voyagers champions APIs, and resources are program. freely available and open to the public here.